Posted last month
BDC Agent
@ Chateauguay Honda Desjardins
Canada
Overview
Chateauguay Honda Desjardins is hiring a bilingual BDC Agent to be the main point of contact for clients. The role involves outbound calls to book appointments, handling email, chat and text inquiries, and running satisfaction surveys and monthly reports. The posting offers comprehensive group insurance and continuous training.
Responsibilities:
- Contacter les clients existants pour promouvoir les services et obtenir des rendez-vous
- Gérer les demandes par courriel, clavardage et texto
- Planifier, confirmer et optimiser l'agenda des rendez-vous
- Réaliser des sondages téléphoniques de satisfaction
- Mettre à jour les bases de données et produire des rapports mensuels
Requirements summary:
- Excellente maîtrise du français oral et écrit
- Capacité d'adapter son ton à l'interlocuteur
- Capacité d'analyser les besoins sous-jacents d'une demande
- Rigueur dans le suivi et la production de rapports
- Proactivité dans la prise de contact avec les clients
Tools & skills
Source and dates
Source type not verified · glow
- Employer posting date
- 2026-09-24
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | French, English |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Chateauguay Honda Desjardins
| Field | Value |
|---|---|
| Open jobs on Jobsy | 6 |
Under the supervision of the Department Manager, you will be the primary point of contact for our clients. We are currently looking for a bilingual BDC Agent to join our team.
Your goal is to transform every interaction into a scheduled appointment while ensuring impeccable customer satisfaction.
Key Responsibilities
Sales & Appointment Setting
Active Outreach: Contact existing clients to promote our various services and secure high-quality appointments.
Strategic Preparation: Analyze client history and participate in developing high-impact call scripts.
Calendar Management: Schedule, confirm, and optimize the appointment book.
Web Management & Communications
Omnichannel Support: Respond with agility to inquiries via email, live chat, and text messages.
Analysis & Response: Identify the appropriate response strategy to pinpoint the specific needs of each web client
Market Watch: Stay up to date on new products and industry trends.
Customer Experience & Continuous Improvement
Satisfaction Tracking: Conduct telephone surveys and assist in creating customer satisfaction questionnaires
Record Management: Ensure rigorous database updates and produce monthly activity reports.
Problem Solving: Document complaints, inform management, and propose solutions to improve the customer experience.
Required Profile
Communication: Excellent command of French (oral and written). Ability to adapt your tone and delivery to the person you are speaking with.
Analytical Mindset: Ability to identify underlying needs behind a simple online inquiry.
Rigour: Sharp organizational skills for managing follow-ups and reporting.
Proactivity: You don’t wait for the phone to ring; you reach out to the client first!
Why Join us ?
Comprehensive group insurance program.
Continuous training and professional development.
Opportunities for career advancement within a recognized automotive group.
Send us your CV today!
Join a team where your autonomy is valued and every interaction counts. You will play a strategic role in the company's growth and the optimization of our satisfaction processes.
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