Posted 8 days ago
BI Platforms Operations Engineer
@ Red Pico
Toronto, Ontario
Overview
Red Pico is hiring a contract BI Platforms Operations Engineer in Toronto, ON or New York, NY, hybrid with four days onsite. The role supports Tableau Server, Amazon QuickSight and a BI-as-a-Service platform built on QuickSight, covering administration, production support, troubleshooting and automation across AWS services.
Responsibilities:
- Provide production support for Tableau Server, QuickSight and AWS services
- Administer Tableau Server and QuickSight assets, users and permissions
- Investigate incidents, failed jobs and API failures with root-cause analysis
- Automate operational tasks and develop runbooks
Requirements summary:
- Hands-on enterprise BI platform production support experience
- Strong Tableau Server and QuickSight administration
- Working knowledge of Athena, Glue Data Catalog and Lake Formation
- Scripting with Python, PowerShell, Bash or AWS CLI
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Software development |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Red Pico
| Field | Value |
|---|---|
| Open jobs on Jobsy | 11 |
Location: Toronto, ON or New York, NY - hybrid, 4 days onsite.
Red Pico is hiring a hands-on BI Platform Operations Engineer to support the reliability and day-to-day operation of enterprise BI platforms, with a focus on Tableau Server, Amazon QuickSight / Quick Suite, and a BI-as-a-Service platform built on Amazon QuickSight. You will provide platform administration, production support and technical troubleshooting across BI solutions, AWS services, APIs, data services and cloud infrastructure, working closely with engineering, application, data and infrastructure teams to resolve incidents, automate operational activities and drive continuous improvement.
Responsibilities:
- Provide day-to-day production support for Tableau Server, Amazon QuickSight / Quick Suite and supporting AWS services
- Monitor platform availability, performance, capacity, scheduled workloads and overall service health
- Investigate production incidents, failed jobs, connectivity issues, access problems and API failures, and perform root-cause analysis
- Administer Tableau Server infrastructure, configuration, sites, projects, users, groups, permissions and content access
- Support Tableau Server upgrades, patching, migrations and platform maintenance- Administer and troubleshoot QuickSight analyses, dashboards, datasets, data sources, SPICE ingestion, publishing, sharing and access
- Manage QuickSight assets and permissions programmatically using QuickSight APIs and AWS SDKs
- Troubleshoot integrations across QuickSight, Athena, AWS Glue Data Catalog, Lake Formation, S3 and IAM
- Support AWS Lambda functions, Amazon API Gateway endpoints and RESTful API integrations
- Use Amazon CloudWatch logs, metrics, dashboards and alarms to identify and resolve production issues- Develop operational runbooks, automate repetitive activities and support incident, problem, release and change management
Qualifications:
- Hands-on experience supporting enterprise BI platforms in production environments
- Strong Tableau Server administration and operational support experience
- Strong hands-on Amazon QuickSight administration, authoring and production support
- Experience troubleshooting SPICE ingestion, scheduled refreshes, direct queries, data-source connectivity, publishing, sharing and access issues- Experience using QuickSight APIs or AWS SDKs to manage BI assets and permissions programmatically
- Working knowledge of Amazon Athena, AWS Glue Data Catalog and Lake Formation
- Experience with AWS Lambda, Amazon API Gateway and RESTful APIs
- Strong understanding of AWS IAM roles, policies, permissions and service-to-service access
- Hands-on experience with Amazon CloudWatch logs, metrics, dashboards and alarms
- Scripting or automation using Python, PowerShell, Bash, AWS CLI or similar
Nice to have:- Amazon Q in QuickSight / Quick Suite, including conversational and generative BI capabilities
- Experience operating a BI-as-a-Service environment or embedded QuickSight
- Tableau Server upgrades, backup and recovery, monitoring and performance tuning
- Familiarity with Angular, JavaScript or TypeScript
- CI/CD pipelines, infrastructure-as-code and cloud deployment practices
- ITIL-based incident, problem and change-management practices
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