Posted 12 months ago
Bilingual Case Manager – Patient Support Programs
@ PSPSync
Remote in Canada
Overview
PSPSync is hiring a bilingual Case Manager for its Patient Support Programs in a remote or hybrid role across Canada. The job manages patient case files from enrollment through treatment, including benefit investigations, prior authorizations and follow-up on medication access and adherence. Bilingual English and French is required.
Responsibilities:
- Serve as main contact for assigned patients from enrollment through treatment
- Conduct benefit investigations and manage prior authorization submissions
- Liaise with physicians, pharmacies and payers to coordinate services
- Follow up with patients on medication delivery, adherence and barriers
Requirements summary:
- Post-secondary education in healthcare, life sciences, social services or related field
- 2+ years in case manager, reimbursement or patient navigator role preferred
- Strong knowledge of Canadian private and public reimbursement systems
- Experience with CRM platforms such as Salesforce or ACCESS CRM
- Bilingual English and French required
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2025-11-09
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Allied health |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Healthcare, Life sciences, Social services |
Summary and details written by AI from the posting; the employer’s posting is the authority.
PSPSync
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Healthcare. Innovation. Possibility.
Full company description
PSPSync Limited is a Canadian-based provider of Patient Support Program (PSP) technology and services designed specifically for pharmaceutical manufacturers. We streamline the delivery of copay, access, and nursing solutions through an integrated, compliant platform built for speed and scalability. Our mission is to help pharma bring patient support to market faster—without compromising on quality, insight, or control.
- LinkedIn followers
- 1,044
- People associated on LinkedIn
- 113
- Reported office locations
- Toronto, Ontario, CA
- Other recorded names
- PSPSync
- PSPSync Limited
- Profile identifies a recruitment agency
- No
PSPSync Limited is a Canadian-based provider of Patient Support Program (PSP) technology and services designed specifically for pharmaceutical manufacturers. We streamline the delivery of copay, access, and nursing solutions through an integrated, compliant platform built for speed and scalability. Our mission is to help pharma bring patient support to market faster—without compromising on quality, insight, or…
| Field | Value |
|---|---|
| Industry | Health and Human Services |
| Company size | 51-200 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2025 |
| Open jobs on Jobsy | 3 |
| View page |
Case Manager – Patient Support Programs
Location: Remote/Hybrid (Canada)
Department: Patient Services
Reports to: Manager, Case Management
About PSPSync
PSPSync is a dynamic and innovative provider of Patient Support Program (PSP) solutions, dedicated to enhancing access, adherence, and outcomes for patients prescribed specialty medications. We collaborate with pharmaceutical manufacturers, healthcare professionals, and pharmacies to streamline the patient journey and ensure seamless care.
Position Overview
As a Case Manager at PSPSync, you will be the primary point of contact for patients enrolled in our PSPs. You will navigate patients through complex treatment pathways, manage reimbursement processes, coordinate healthcare services, and provide ongoing support to ensure timely access to therapy. The Case Manager is critical in delivering compassionate, high-touch service that enhances the patient experience while driving program KPIs.
Key Responsibilities
- Serve as the dedicated contact for assigned patients, managing their case files from enrollment through ongoing treatment.
- Educate patients on their therapy, program services, and financial assistance options.
- Conduct benefit investigations (private/public) and manage prior authorization submissions to ensure reimbursement approvals.
- Liaise with physicians’ offices, pharmacies, payers, and other healthcare stakeholders to coordinate services.
- Proactively follow up with patients to ensure medication delivery, monitor adherence, and address barriers to treatment.
- Document all case activities in PSPSync’s CRM system with accuracy and timeliness.
- Provide compassionate support to patients facing complex challenges in their treatment journey.
- Identify opportunities for process improvement and escalate unresolved issues to the Case Management Lead.
- Meet and exceed program KPIs including service level targets, patient onboarding timelines, and adherence metrics.
Qualifications
- Post-secondary education in healthcare, life sciences, social services, or a related field.
- 2+ years of experience preferred in a Case Manager, Reimbursement Specialist, or Patient Navigator role, preferably in specialty pharmaceuticals.
- Strong knowledge of Canadian private and public reimbursement systems (e.g., RAMQ, ODB, NIHB, etc.).
- Experience working with CRM platforms (Salesforce, ACCESS CRM, or similar).
- Excellent communication and interpersonal skills with a patient-centric approach.
- Ability to multitask, prioritize, and manage a high-volume caseload.
- Bilingual (English/French) is required
What We Offer
- Opportunity to be part of a fast-growing, innovative PSP provider.
- Collaborative team environment with a patient-first culture.
- Competitive salary and comprehensive benefits package.
- Professional development and career growth opportunities.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.