Case Manager

Are you interested in making a difference in the lives of marginalized populations?

The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.

Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.

We have one (1) permanent full-time positions located at our main office in SE, Calgary.

Working days will be on Mondays to Fridays, totaling 37.5 hours per week.

Start date is December 01, 2026.

This posting closes on November 27, 2026.

Program Summary
The Calgary Alternative Poss-Abilities (CAPA) program supports a strengths-based, client-directed approach to service. We endeavor to assist adults by providing support and advocacy with systems navigation and access, development of community connections, and personal empowerment.

We offer personal empowerment through support and advocacy with systems navigation and access and community connections as well as case management and service coordination. The domains of focus include: assessment, finance, housing, justice, employment, education, parenting, relationships, and health.

Job Summary
The CAPA Case Manager is responsible for the coordination, implementation, and monitoring of individualized services within the Calgary Alternative Poss-Abilities Program (CAPA), in alignment with Alberta Cross-Disability Support Services (CDSS) program objectives and guidelines.

The Case Manager provides navigation support to adults with disabilities, assisting individuals to access services, build capacity, and achieve increased independence and community inclusion. This includes conducting needs-based assessments, facilitating person-centred planning, and coordinating access to appropriate community and government resources.

The Case Manager works collaboratively with individuals, guardians, and support networks to develop and implement service plans that reflect client goals, strengths, and needs. The role ensures supports are responsive, outcome-focused, and compliant with legislation, CDSS expectations, agency policies, and funder requirements.

Where appropriate, the Case Manager facilitates warm transitions to other programs or long-term supports and discontinues services when individuals become eligible for alternate funding or services, in accordance with CDSS guidelines.

The Case Manager is responsible for:

• Delivering navigation and coordination supports consistent with CDSS program objectives
• Completing and maintaining needs-based assessments to inform service planning
• Ensuring services promote independence, self-reliance, and community participation
• Monitoring outcomes and ensuring services align with funder and CDSS reporting expectations

Key Responsibilities

Client

• Establish respectful, professional relationships with clients
• Obtain and document informed consent from the individual and/or guardian prior to service delivery
• Conduct needs-based assessments that align with medical documentation and identified disability-related needs
• Develop, implement, and regularly review Individual Service Agreements (ISAs) that reflect client goals, strengths, and desired outcomes
• Provide navigation support by connecting clients to appropriate services, including:
  • Skill development and life skills training
  • Community-based resources and social supports
  • Income and disability support
  • Mental health and addiction services
  • Volunteer and community participation opportunities
  • Support the development of healthy social networks, problem-solving skills, and community engagement
  • Facilitate access to adaptive equipment and specialized resources where appropriate
  • Promote client autonomy, dignity, and inclusion in all service interactions
  • Monitor progress and adjust supports based on outcomes and changing needs
  • Maintain accurate, timely, and complete documentation (e.g., case notes, ISAs, reports) in CASS systems
  • Coordinate services across multiple providers to ensure alignment with client goals and CDSS expectations
  • Facilitate referrals and system navigation, ensuring individuals access the most appropriate supports
  • Provide warm handoffs to external programs, agencies, or services to ensure continuity of care
  • Identify when individuals may be eligible for other programs (e.g., PDD, ABII, FASD, CAPCC) and support transition accordingly
  • Discontinue services in alignment with CDSS requirements when individuals become eligible for alternate programs
  • Address service gaps, emerging risks, and barriers to access

Agency/ Program (CAPA)

Ensure all services are delivered in alignment with:

• CDSS program objectives and service descriptions
• Agency policies and procedures
• Applicable legislation and ethical standards
• Maintain accurate records for financial and program reporting requirements, including supporting data for:
  • Quarterly outcome and performance reporting
  • Semi-annual and annual reporting requirements
• Communicate regularly with the CAPA Program Manager regarding client progress, risks, and service needs
• Submit required documentation (ISAs, reports, etc.) within established timelines
• Participate in program evaluation, quality assurance, and continuous improvement activities
• Support compliance with service withdrawal and concern resolution processes
• Participate in team meetings and collaborative planning activities
• Maintain required training and professional development

Documentation, Monitoring & Outcomes

• Track and document client outcomes and service effectiveness in alignment with CDSS expectations
• Ensure documentation demonstrates progress toward independence, community inclusion, and personal goals
• Contribute to program-level reporting by providing accurate and timely client data
• Maintain confidentiality and adhere to all privacy and documentation standards

Culture

• Model and demonstrate CASS values in all interactions with clients, staff, and community members
• Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization
• Demonstrate an ability and willingness to give and receive honest, balanced feedback
• Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS policies and procedures, Code of Ethics for Rehabilitation Professionals, and other applicable professional bodies

Qualifications and Experience

• Several years of experience in Human Services
• Demonstrated experience in case management and service navigation
• Strong knowledge of Alberta CDSS and broader disability service systems
• Experience conducting needs-based assessments and person-centred planning
• Strong documentation, reporting, and organizational skills
• Ability to manage multiple priorities and meet deadlines
• Strong interpersonal and communication skills
• Ability to work independently and collaboratively
• Critical thinking and problem-solving skills
• Experience in non-profit or community-based services is an asset
• Proficiency in Microsoft Office

Required Education

• Degree or diploma in a Human Services related discipline

Other Required Skills

• A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
• A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS
• A vehicle and valid driver's license are considered assets

Referral Program
If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program!

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

No phone calls please.