Case Manager

Hi. We’re Trellis.

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis – and we’re always growing!

Our Values

Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.

Courage: We willingly embrace growth, and don’t see it as optional

Empathy: We relentlessly care about the growth of others and won’t let anyone go unsupported

Learning: We choose to grow through uncertainty, even when the status quo feels easier

Impact: We go beyond what seems doable and prove that growth is possible.

Our Commitments

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

What Trellis Offers

We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits which start from Day 1 of employment:

Flexible Health & Wellness Benefits

RRSP Group Savings Plan, based on tenure with Trellis Society

Free and confidential support through the Employee & Family Assistance Program

Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off

Ability to swap statutory holidays for other days of importance to you

Consistent Training & Development Opportunities

Diversity and Inclusion embedded into everyday practice.

For more info on Trellis Society, visit www.growwithtrellis.ca or find us at @TrellisYYC on social media.

We’re Trellis – always growing and we’re looking for passionate people who want to grow with Trellis!

The Role: Case Manager (Full-time)

The Case Manager supports their clients in finding and maintaining housing. With a focus on harm reduction this scattered-site housing program aims to house youth in the community of their choice. Further, Case Managers aim to reduce barriers for their clients, including those of housing, basic needs, medical appointments, and advocating for system supports, mental health services and addiction counseling. Case Managers have an assigned caseload for which they manage and support.

Responsibilities

Client Relations

• Relentlessly engage clients and their natural supports based on the client’s needs.
• Support clients and their situations objectively and without bias, in a non-judgmental, inclusive and reflective way, that is predictable across consistent meetings.
• Assist clients in developing their goals using a client centered and strength-based model.
• Use empathy and understanding to build positive and safe relationships with clients.
• Create and model appropriate boundaries for clients, consistently maintaining them.
• Ability to have challenging conversations, surrounding case planning, program expectations, etc.
• Support in re-connecting and building their natural supports
• Handle crisis situations as they arise.

Case Management

• Assist clients in all areas of case management, including areas such as housing, life skills development, cooking, cleaning, employment, education, and budgeting.
• Housing supports may include -Navigation of the housing and rental markets; work with the Trellis Housing Liaison for appropriate or affordable housing; support in lease signing, maintaining a copy for Trellis records; assist with all move ins and move outs; support with landlord relations as needed, including mediation as necessary; expanding understanding of Housing Rights as needed.
• Support clients in gaining financial independence and building a life around the budget based on the finances of the client.
• Assist clients in gaining employment, through resume support and employment opportunities.
• Assist clients in completing education, as required, based on their goals.
• Work with youth and their families, both individually and collectively, to negotiate boundaries, manage conflict, and improve communication all aimed at family reunification. This might include crisis resolution, mediation, safety planning, advocacy, facilitated referrals, and system navigation.
• Actively work to engage with client’s family members to ensure that all individual needs and goals are being met, while strengthening the capacity of the whole family.
• Assist clients in navigating the appropriate systems, including Healthcare, Income Support, Rent Subsidy, etc.
• Navigate referral processes to ensure that clients are able to access Queer safe, Indigenous safe, and any other Cultural Supports as needed.
• Support in reducing barriers to accessing services and stigmas associated with systems navigations.
• Communicate with community partners in a professional and client centered way.
• Complete all necessary Intake Documents, Incident Reports and Discharge Papers as needed.
• Assist in goal planning documentation for each client, and the necessary quarterly/ annual updates.
• Complete all case notes for each client, documenting all visits and any additional communications had.
• Meet all deadlines as assigned to the CAC Accreditation Standards.

Growth, Development and Culture

• Demonstrate commitment to continuous learning, agency values, and program goals.
• Foster a culture of inclusion, diversity, and truth and reconciliation.
• Participate in supervision meetings, performance reviews, and mandatory trainings as per the Trellis Training Matrix.
• Contribute positively to team culture, embracing feedback, collaboration, and mutual growth.
  

Competencies

• Self-Awareness
• Grit
• Emotional Intelligence and Regulation
• Flexible
• Confident
• Independent Worker
• Creative and Problem Solving
• Resourcefulness
• Persistence
• Fierce Advocation
• Strategic Thinker

Knowledge & Experience Expectations

• A Diploma or Degree in a Human Services Field (equivalencies also considered).
• 2-5 years of experience working with individuals and/or families with a strengths-based and trauma-informed lens (lived experience considered & an asset).
• Knowledge of brief therapeutic strategies, housing first, harm reduction, crisis management, and/or Indigenous social work practices an asset.
• Valid driver’s license and reliable vehicle with appropriate insurance. Can work Monday to Friday with flexibility to accommodate families on occasional evenings and weekends.
• Current Standard First Aid CPR-C, ASIST, and TCI considered an asset.
• Able to obtain clear Criminal Check with Vulnerable Sector Search and Child Welfare Intervention Check.

Reporting Relationship

This position reports to a Trellis Program Manager.

Join Our Team

The resounding impact we have on individuals and communities is thanks to our network of passionate, open minded and dedicated staff who are committed to the work they do everyday. We’re always growing and we’re looking for passionate people who want to grow with us! People who are eager to make an impact while continuing to grow their expertise.

We appreciate your interest and thank all who apply, but only those selected for an interview will be contacted!