Posted 8 days ago
Bilingual Case Support Coordinator (hybrid)
@ Bilingual Source
Toronto, Ontario
Responsibilities:
- Guiding claimants through the investigation process
- Gathering information about disputes
- Collaborating with consumers, financial institutions, and other stakeholders
- Managing multiple cases simultaneously while ensuring accuracy, fairness, and attention to detail
- Delivering balanced, well-supported resolutions
Requirements summary:
- We're searching for a bilingual (French and English) individual with experience in financial services.
- Required Experience / Competencies / Education:
- Ability to craft professional written correspondence in both French and English
- This is an active opening with a current client where French is required for the job.
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Bilingual Source
| Field | Value |
|---|---|
| Open jobs on Jobsy | 57 |
Bilingual Case Support Coordinator - French/English
We're searching for a bilingual (French and English) individual with experience in financial services.
Location: Toronto
Setup: Hybrid
Pay: 60-65 k base salary + 10% target bonus
Additional comp: Day 1 benefits, health spending account, RRSP match, 4 weeks of paid time off
The Cause:
Instead of helping large financial institutions increase profits, you'll be helping everyday Canadians navigate disputes and receive fair treatment. You'll play a meaningful role in resolving complex cases and making a real difference for consumers, while educating and protecting their financial well-being along the way.
Duties:
You'll manage a portfolio of financial dispute investigations from start to finish, including matters involving fraud, scams, intercepted e-transfers, identity theft, credit card disputes, and non-sufficient funds (NSF).
Responsibilities include:
- Guiding claimants through the investigation process
- Gathering information about disputes
- Collaborating with consumers, financial institutions, and other stakeholders
- Managing multiple cases simultaneously while ensuring accuracy, fairness, and attention to detail
- Delivering balanced, well-supported resolutions
Required Experience / Competencies / Education:
- Bilingual (French / English)
- 2+ years in banking, finance, investments, insurance, claims, fraud, mortgages
- Post-secondary education in business, finance, economics or related field
- Strong empathy, and critical thinking skills
- Ability to craft professional written correspondence in both French and English
**this is not a call center role**
*Bilingual Source does use AI as part of the recruitment process, however, our selection process is strictly done by humans.
This is an active opening with a current client where French is required for the job.
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