Posted 11 days ago
Bilingual Client Care Agent
@ Groupe vétérinaire Daubigny
Ontario
Overview
Groupe vétérinaire Daubigny is hiring a full-time, permanent remote Bilingual Client Care Agent to liaise between its clinics and clients through the Client Care Centre. The work involves handling large volumes of inbound and outbound calls against service level and booking targets, following scripts. Strong English and French communication, a quiet workspace and reliable internet are required.
Responsibilities:
- Gérer de nombreux appels entrants et sortants
- Suivre les scripts de communication pour atteindre les objectifs
- Résoudre les préoccupations des clients avec respect
- Protéger la confidentialité des dossiers des patients
Requirements summary:
- Diplôme d'études secondaires requis
- Expérience en service à la clientèle ou en clinique vétérinaire
- Excellentes communications orales et écrites en français et en anglais
- Connaissance de la terminologie médicale et d'un logiciel PMS (VetUp préféré)
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Groupe vétérinaire Daubigny
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Le Groupe vétérinaire Daubigny est bien plus qu’un ensemble d’établissements vétérinaires. Notre mission est d’accompagner notre réseau de pratiques dans l’administration et la gestion de leurs opérations. Nous permettons ainsi aux vétérinaires de se concentrer sur leur médecine pour que clients et patients bénéficient des meilleurs soins et services qui soient. #groupedaubigny
- LinkedIn followers
- 2,848
- People associated on LinkedIn
- 109
- Reported office locations
- 730 rue Cambronne 2e étage, Québec, Québec G1E 7H4, CA
- Other recorded names
- Groupe vétérinaire Daubigny
- Specialties
- Vétérinaire
- Gestion d'établissements vétérinaires
- and Santé animale
- Profile identifies a recruitment agency
- No
Le Groupe vétérinaire Daubigny est bien plus qu’un ensemble d’établissements vétérinaires. Notre mission est d’accompagner notre réseau de pratiques dans l’administration et la gestion de leurs opérations. Nous permettons ainsi aux vétérinaires de se concentrer sur leur médecine pour que clients et patients bénéficient des meilleurs soins et services qui soient. #groupedaubigny
| Field | Value |
|---|---|
| Industry | Veterinary |
| Company size | 1,001-5,000 employees |
| Headquarters | Québec, Québec |
| Organization type | Self-Owned |
| Specialties | VétérinaireGestion d'établissements vétérinairesand Santé animale |
| Open jobs on Jobsy | 155 |
| View page |
Job Title: Bilingual Client Care Agent
Reports To: Lead, Call Centre
Role Type: Full-time, permanent role on a remote basis.
Position Overview
The role of the Bilingual Client Care Agent is to be the liaison between our clinics and clients through the Client Care Centre.
Responsibilities
As a CCA your job involves inbound or outbound calls to meet service levels and booking targets. Duties involved in each of these areas include but are not limited to:
Client Care Duties
•Manage large amounts of inbound and outbound calls in a timely manner.
•Follow communication scripts to meet call volume, service level and booking targets.
•Identify client needs ensure smooth client experience.
•Problem solving client concerns in a respective and helpful manner.
•Build relationships and engage clients by providing excellent customer service and ensuring all questions and confirmations are handled appropriately.
General
•CCA effectively communicates with all team members
•Strong phone and verbal communication skills along with active listening
•Client focused and adaptability to different personability types
•Understands the principles of proper medical record keeping and upholds the necessary standard
•Deals tactfully and respectfully with all difficult situations that arise
•Always maintains patient confidentiality
•Show respect, empathy, and kindness to all clients, and colleagues
Working Conditions
Must be able to work remotely with access to a quiet space during working hours and reliable internet.
Requirements
•High school diploma is required.
•Previous customer service experience or Customer Care Representative experience from a Veterinary Clinic is required.
•Excellent verbal and written communication skills in English and French are a must.
•Prior knowledge of medical terminology and good understanding of PMS, (preferably VetUp).
•Individuals must be able to work effectively without supervision
•Strong problem-solving capability and ability to manage time effectively
•Ability to connect with people in a genuine, friendly and compassionate manner.
Living Our Values Through Leadership
This role is more than a checklist of accountabilities - it’s a reflection of how we show up as leaders in our practice, with our teams, and across our network. The table below highlights how this role brings our values to life through everyday leadership behaviours that build trust, drive performance, and foster a culture of care and collaboration.
These behaviours are not extras, they are core to how we deliver excellent patient and client care, inspire our people, and build a stronger network together.
Our Values guide what we stand for. Our Leadership Behaviours define how we bring those values to life in practice, every day, in every role.
Our Values
We Care | We Dare | We Share |
We care for animals and people, keep our promises, treat each other with decency and respect. | We dare to innovate, encourage entrepreneurial thinking and identify opportunities to succeed in a changing world. | We share knowledge, best practice and make decisions based on trust, dialogue, commitment and engagement. |
Our Leadership Behaviours
Value The Why | Behaviour The How | Behaviour Definition What it looks like | How This Role Brings It to Life |
We Care | Motivating | Show self-belief, build strong teams, motivate others to reach their potential. | Coaches and supports team members through change, providing clarity, encouragement, and recognition. |
We Care | Resilient | Effectively manage their own well-being and that of others, quickly recover from challenges, and learn from mistakes. | Remains steady under pressure, adapts to challenges, and supports team well-being during periods of change. |
We Dare | Results-driven | Relentlessly seek to improve business performance, act decisively, drive progress through clear expectations. | Sets clear expectations, follows through on commitments, and drives timely, high-quality outcomes. |
We Dare | Lead for the future | Balance the perfect and pragmatic, prioritize long-term progress, drive sustainable innovation. | Improves HR practices and ways of working to support sustainable, scalable results. |
We Share | Humble | Act with integrity, earn trust through transparency, pursue personal development. | Acts with integrity, seeks feedback, and demonstrates a commitment to continuous learning. |
We Share | Collaborative | Stretch outside their own area of expertise to drive performance, happy to learn from others, inspire teams through great communication. | Works openly with peers and partners to align efforts and deliver shared outcomes. |
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