Posted 6 months ago
Client Care Agent (Remote)
@ VetStrategy
Vaughan, Ontario
Overview
VetStrategy, a network of Canadian veterinary practices, is hiring a remote Client Care Agent to be the liaison between its clinics and clients through the Client Care Centre. The role handles inbound and outbound calls to meet service level and booking targets. The posting requires a high school diploma, prior customer service or veterinary clinic care experience, and the ability to work without supervision from a quiet space with reliable internet.
Responsibilities:
- Manage large volumes of inbound and outbound calls
- Follow communication scripts to meet service and booking targets
- Identify client needs and resolve concerns
- Build client relationships with excellent customer service
Requirements summary:
- High school diploma required
- Previous customer service or veterinary clinic care experience
- Excellent verbal and written communication
- Knowledge of medical terminology and PMS (VetUp preferred)
- Able to work without supervision
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-04-26
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-22
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
VetStrategy
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Being part of VetStrategy is about being part of something bigger – an ever-growing community, where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners. From our humble beginning in 2006 to the present day, we continue to make a difference in the lives of people who have dedicated themselves to this industry. When VetStrategy co-founders Orin Litman and his wife, Dr. Michelle Cutler, decided to acquire McLean Animal Hospital in 2006, they focused on three promises – our Customer Promise of world-class veterinary care, delivered locally; our People Promise, to be a great place to work; and our Sustainability Promise to be a force for good for patients, people and our plant. Keeping our three promises led VetStrategy to become the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country. What we do: We care for those dedicated to caring for animals by creating a workplace where we focus on innovation, engagement, and teamwork. We know the blood, sweat and tears that have gone into building each practice, and we don’t want to touch that – we truly embrace the uniqueness of each clinic. Our heritage first approach means we won’t change a clinic’s name, culture or heritage. We understand the challenges our veterinary teams face and are committed to doing what’s right – for them, their clients, and their patients. We care about the future of veterinary medicine. Everything we do comes back to ensuring that veterinarians have the time, support, and infrastructure to focus on responsible medicine and quality care. We believe in empowering our support office and clinic staff and providing them opportunities to develop their skills and grow in their careers.
- LinkedIn followers
- 33,004
- People associated on LinkedIn
- 658
- Reported office locations
- 7000 Pine Valley Dr, Vaughan, Ontario L4L 4Y8, CA
- Business categories
- Veterinary
- Health Care
- Clinical Trials
- Staffing Agency
- Other recorded names
- VetStrategy / Daubigny
- VetStrategy
- Specialties
- Veterinary Clinic Management
- Veterinary Clinic Acquisition
- Veterinary Clinic Partnering
- Client Services
- Veterinary services
- and Hospital Health Care
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Being part of VetStrategy is about being part of something bigger – an ever-growing community, where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners. From our humble beginning in 2006 to the present day, we continue to make a difference in the lives of people who have dedicated themselves to this industry. When VetStrategy co-founders Orin Litman and his…
| Field | Value |
|---|---|
| Industry | Veterinary Services |
| Company size | 5,001-10,000 employees |
| Headquarters | Vaughan, Ontario |
| Organization type | Privately Held |
| Specialties | Veterinary Clinic ManagementVeterinary Clinic AcquisitionVeterinary Clinic PartneringClient ServicesVeterinary servicesand Hospital Health Care |
| Open jobs on Jobsy | 810 |
| View page |
Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners.
We bring this to life through three promises:
- Our People Promise – To be a great place to work.
- Our Customer Promise – To deliver world-class veterinary care, locally.
- Our Sustainability Promise – To be a force for good.
Guided by our values—We Care, We Dare, We Share—we prioritize well-being, embrace challenges, and foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more together.
Position Overview
The role of the Client Care Agent (CCA) is to be the liaison between our clinics and clients through the Client Care Centre. This role will be remote.
Reporting Structure
This position reports to Lead, Call Centre.
Requirements
- High school diploma is required.
- Previous customer service experience or Customer Care Representative experience from a Veterinary Clinic is required.
- Excellent verbal and written communication skills are a must.
- Prior knowledge of medical terminology and good understanding of PMS, (preferably VetUp).
- Individuals must be able to work effectively without supervision
- Strong problem-solving capability and ability to manage time effectively
- Ability to connect with people in a genuine, friendly and compassionate manner.
Working Conditions
Must be able to work remotely with access to a quiet space during working hours and reliable internet.
Responsibilities
As a CCA your job involves inbound or outbound calls to meet service levels and booking targets. Duties involved in each of these areas include but are not limited to:
Client Care Duties
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication scripts to meet call volume, service level and booking targets.
- Identify client needs ensure smooth client experience.
- Problem solving client concerns in a respective and helpful manner.
- Build relationships and engage clients by providing excellent customer service and ensuring all questions and confirmations are handled appropriately.
General
- CCA effectively communicates with all team members
- Strong phone and verbal communication skills along with active listening
- Client focused and adaptability to different personability types
- Understands the principles of proper medical record keeping and upholds the necessary standard
- Deals tactfully and respectfully with all difficult situations that arise
- Always maintains patient confidentiality
- Show respect, empathy, and kindness to all clients, and colleagues
Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please reach out to [email protected].
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