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Posted 10 days ago

Bilingual Customer Response Centre Representative

@ Brunel

Canada

Full-time2+ years experience
Apply now
SIGNALS

Overview

Brunel is hiring a bilingual customer response centre representative on a 12-month contract, fully remote across Canada. The role answers inbound calls and written inquiries in English and French about medicines and medical devices, troubleshooting device questions and escalating complex issues. The schedule is Monday to Friday, either 8:30 AM to 5:00 PM or 12:00 PM to 8:00 PM EST.

Responsibilities:

  • Answer inbound calls and written inquiries in English and French
  • Provide accurate information on medicines and medical devices
  • Troubleshoot medical device issues and guide customers through approved steps
  • Document interactions and escalate complex issues and adverse events
  • Liaise with cross-functional teams for product and process updates

Requirements summary:

  • University degree or applicable college diploma
  • Minimum 2 years of call centre experience, preferably in healthcare
  • Fully bilingual in English and French
  • Experience with call centre technology, CRM and Microsoft Office
  • Comfortable working fully remotely on a set schedule

Tools & skills

Source and dates

Employer career site / ATS feed · careerpage

Employer posting date
2026-10-27
First seen by our source
2026-10-11
Source record updated
2026-10-27

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentCustomer service
Experience2+ years
Hours per week40
Scheduleday, evening
Travelair: none · ground: none
Work settingHome
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish, French
EducationCollege diploma (required), Bachelor’s degree (required)

Summary and details written by AI from the posting; the employer’s posting is the authority.

Brunel

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

This is who we are: A powerful global network. Brunel – Connecting Specialists to Pioneering Projects.

Full company description

Founded in 1975, we are a global specialist delivering customised project and workforce solutions to drive sustainable industry transformations through technology and talent. With 120+ offices and a powerful network of more than 12,000 specialists around the world, we deliver Project and Consulting Solutions, Workforce Solutions and Global Mobility Solutions that transform global projects in Renewables, Conventional Energy, Mining, Life Sciences, Future Mobility, Industrials & Technology and many other sectors.

LinkedIn followers
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  • John M. Keynesplein 33, Amsterdam, 1066 EP Amsterdam, NL
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  • Room 1258, WFC, No. 1009 Middle Jiuzhou Avenue, Jida, Xiangzhou District, Zhuhai, 519000, CN
  • 311ResCowork10, New Times Plaza, 1 Taizi Road Shekou, Shenzhen, 518067, CN
  • Room 702-703, Yueshang Building, No. 333 Wan Hang Du Road Jing’An District, Shanghai, 200040, CN
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  • 19 Spring Gardens, Manchester, M2 1FB, GB
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Other recorded names
  • Brunel
Specialties
  • Recruitment
  • Staffing
  • Traineeships
  • Global Company
  • Automotive
  • Legal
  • Finance
  • Marketing & Communication
  • High-tech
  • Project management
  • Project and Consulting Solutions
  • Workforce Solutions
  • Global Mobility Solutions
  • Conventional Energy
  • Renewables
  • Life Sciences
  • Mining
  • Engineering
  • IT
  • Future Mobility
  • Defense
  • Hydrogen
  • RPO
  • Permanent Hire
  • Relocation Services
  • Dienstvertrag
  • Werkvertrag
  • Arbeitnehmerüberlassung
  • and Personaldienstleistung
Profile identifies a recruitment agency
Yes

Founded in 1975, we are a global specialist delivering customised project and workforce solutions to drive sustainable industry transformations through technology and talent. With 120+ offices and a powerful network of more than 12,000 specialists around the world, we deliver Project and Consulting Solutions, Workforce Solutions and Global Mobility Solutions that transform global projects in Renewables…

FieldValue
IndustryStaffing and Recruiting
Company size10,001+ employees
HeadquartersAmsterdam
Organization typePublic Company
Year founded1975
SpecialtiesRecruitmentStaffingTraineeshipsGlobal CompanyAutomotiveLegalFinanceMarketing & CommunicationHigh-techProject management
Open jobs on Jobsy80
LinkedInView page
Job description

Bilingual Customer Response Centre Representative (12-month contract) Canada - Remote

Responsibilities

  • Respond to inbound telephone and written inquiries in both English and French in a professional, customer-focused manner
  • Support customers across Canada, including patients, healthcare professionals, pharmacies, and internal stakeholders
  • Answer customer calls and written inquiries related to medicines and medical devices, providing accurate information within approved guidance and established procedures
  • Troubleshoot medical device questions and issues by gathering relevant information, asking appropriate probing questions, and guiding customers through approved troubleshooting steps
  • Accurately document customer interactions, inquiries, follow-ups, and outcomes in required systems and trackers
  • Identify and escalate complex medical device issues, product quality issues, adverse events, and product complaints according to established procedures
  • Liaise with cross-functional teams to obtain product, service, supply, and process updates
  • Maintain strong call handling, active listening, problem-solving, and de-escalation skills in a fast-paced, high-volume remote call centre environment
  • Meet service level expectations, schedule adherence, and teamwork responsibilities

Requirements

  • University Degree or applicable college diploma
  • Minimum 2 years of call centre experience, preferably in healthcare, pharmaceutical, patient support, or customer service environments
  • Fully bilingual in English and French, with strong written and verbal communication skills in both languages; French language proficiency will be assessed as part of the recruitment process
  • Strong customer service mindset, sound judgment, and ability to communicate clearly with different customer groups
  • Ability to multitask, adapt quickly, and manage competing priorities in a fast-paced contact centre setting
  • Experience using call centre technology, case management systems, CRM tools, and Microsoft Office applications
  • Demonstrated attention to detail and ability to follow procedures, scripts, quality expectations, and compliance requirements
  • Deliver on specific schedule requirements and teamwork responsibilities
  • Must be comfortable working fully remotely while following a 8:30 - 5:00 PM EST, or 12:00 - 8:00 PM EST work schedule, Monday through Friday

What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We'll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.

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