Posted 2 months ago
Bilingual Customer Service Representative
@ Miele Canada (VG CA)
Vaughan, Ontario
Overview
Miele Canada is hiring a bilingual Customer Service Representative for full-time work handling high volumes of inbound and outbound customer calls, researching issues, and documenting interactions. The role requires at least 2 years of customer service experience, fluency in English and French, and flexibility to work varying shifts. The posting states a salary range of $50,000 to $60,000 annually.
Pay:
$50,000–$60,000 a year
Responsibilities:
- Traiter un volume élevé d'appels entrants et sortants
- Identifier les problèmes et proposer des solutions
- Recommander des produits et services Miele
- Documenter les interactions dans la base de données
- Participer aux formations et atteindre les objectifs
Requirements summary:
- Minimum 2 ans d'expérience en service à la clientèle
- Bilinguisme français et anglais, fluidité à l'oral et à l'écrit
- Expérience en centre d'appels un atout
- Maîtrise de Word, Excel et Outlook
- Bon sens de l'organisation et de la communication
- Flexibilité pour les quarts de travail variables
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-09-13
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-22
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Miele Canada (VG CA)
| Field | Value |
|---|---|
| Open jobs on Jobsy | 12 |
Your Responsibilities
- Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner
- Follow established communication scripts and guidelines while adapting your approach to the customer’s needs
- Identify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternatives
- Recognize and act on opportunities to upsell Miele products and services where appropriate
- Build strong customer relationships by consistently going the extra mile and delivering an exceptional service experience
- Accurately document all customer interactions in the call centre database in a clear, organized, and comprehensive way
- Participate regularly in training sessions and development programs to continuously improve your product knowledge and performance
- Achieve individual and team performance targets, both qualitative and quantitative
What we are looking for
- Minimum 2 years of customer service experience; call centre experience is an asset
- Bilingual in English and French (Fluent in verbal and written)
- Strong professional attitude with an excellent attendance record
- Proficient computer skills, including Microsoft Word, Excel, and Outlook
- Excellent time management, communication, and organizational skills
- A collaborative team player who thrives in a fast‑paced service environment
- Flexibility to work varying shifts based on business needs
The salary range for this position is $50,000 to $60,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.
Bilingual Customer Service RepresentativeJournal
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