Posted 10 hours ago
Customer Service Representative (Sales Admin)
@ Wesco
Greater Sudbury, Ontario
Overview
Wesco is hiring a Customer Service Representative (Sales Admin) on a full-time basis. The role provides post-sale support to the sales team, resolving routine and some complex customer problems and referring issues to other departments. The posting mentions a possible bonus or sales incentive plan and commission structure, and lists benefits including paid time off, medical, dental, vision and retirement savings.
Responsibilities:
- Answer customer questions, concerns and account inquiries
- Handle customer complaints
- Process payments for cash account customers
- Resolve problems and liaise with other departments
- Back up the sales counter for walk-in and phone inquiries
Requirements summary:
- High school diploma or equivalent required
- College diploma preferred
- 2-4 years of relevant experience
- Strong interpersonal and communication skills
- Attention to detail and ability to work under pressure
- Computer literacy in MS Word, Excel and email
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2026-11-06
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required), College diploma (preferred) |
| Perks mentioned | Generous paid time off, Retirement plan, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Wesco
| Field | Value |
|---|---|
| Open jobs on Jobsy | 74 |
As a Customer Service Representative, you will provide post-sale support to the Sales Team to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicate solutions or requested information to the sales team. You will analyze the service needs and refer to other service or technical departments for follow up as needed.
Responsibilities:
- Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
- Process payments for cash account customers.
- Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
- Back-up support to sales counter with walk in and telephone inquiries.
Qualifications:
- High School Degree or Equivalent required
- Associates’ Degree (U.S.)/College Diploma (Canada) preferred
- 2-4 years of relevant experience
- Solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to work well under pressure
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Computer literate, including effective working skills of MS Word, Excel, and e-mail
#LI-HD1
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company. Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.This posting is for a current, active vacancy intended for immediate hire.
This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
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