Customer Service Representative

Customer Service Representative (CSR) – Electrical Distribution

Location: Mississauga, ON (In-Office)

Position Type: Temp-to-Perm

Compensation: $23.00 – $30.00 / hour

Shift: Monday – Friday, 8:00 AM – 4:00 PM

Ready to launch your professional journey with a dynamic and established organization? Our client is a leading Electrical Product Company in Mississauga, and we're looking for a motivated individual to be the first point of contact for their valued customers. If you have solid CSR experience in a busy office setting and are known for your exceptional attitude and reliability, this is your chance to join a great team. Prior electrical industry knowledge is not required—we will teach you everything you need to know.

Advantages
Competitive Pay: $23.00 to $30.00 per hour, based on experience.

Temp-to-Perm Stability: A clear pathway to permanent employment with a growing business.

Guaranteed Training: Comprehensive training on all product lines, setting you up for success regardless of your industry background.

Positive Environment: A collaborative, supportive team where reliability and a proactive attitude are valued and rewarded.

Consistent Schedule: Reliable daytime hours (8:00 AM – 4:00 PM) supporting work-life balance.

Career Growth: Hands-on exposure to sales operations and business support with long-term advancement potential.

Prime Location: A professional office environment conveniently located in Mississauga.

Responsibilities
Manage High Volume: Handle inbound phone calls and electronic correspondence in a fast-paced office setting.

Build Relationships: Foster strong customer relationships by addressing inquiries and concerns with speed, clarity, and professionalism.

Order Processing: Accurately enter and process customer orders, requests, and forms to meet strict delivery timeframes.

Issue Resolution: Serve as the primary point of contact to resolve order discrepancies or service issues, escalating complex requests appropriately.

Provide Quotes & Info: Source, evaluate, and provide customers with accurate pricing, product availability, and lead-time estimates.

Maintain Records: Input and manage CRM records, ensuring precise logs of customer interactions and transactions.

Internal Coordination: Collaborate closely with warehouse, logistics, and sales teams to follow through on customer commitments.

Qualifications
Experience: Proven Customer Service Representative (CSR) background in a high-volume, fast-paced office environment.

Attitude & Reliability: Highly dependable with strong punctuality and a positive, collaborative mindset.

Communication Skills: Clear, professional verbal and written communication across phone, email, and internal messaging.

Organization: Detail-oriented with strong multitasking skills to track active orders and prioritize tasks effectively.

Tech Proficiency: Comfortable working with standard office suites and ERP/CRM database systems.

Industry Background: Electrical industry experience needed full technical and product training provided.

Summary
If you are an enthusiastic, reliable, and experienced CSR looking for a stable, full-time, in-office position in Mississauga, apply today with your updated resume.

While we welcome all applications, please note that only those candidates selected for an interview will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.