Bilingual Customer Service Representative (Hybrid)

Bilingual Customer Care Representative (French and English Required)

Location: Halton Region, Ontario
Work model: Hybrid after training
Schedule: Monday to Friday, 8:30 AM to 5:00 PM
Salary: $56K base, plus quarterly bonus
Languages: French and English required (spoken and written)
Work eligibility: Legally entitled to work in Canada

Introduction

You get full training, benefits from your first day and a hybrid schedule once you are up to speed. The role pays $56K plus a quarterly bonus, and the growing team promotes from within.

Our client is seeking a Bilingual Customer Care Representative (French and English Required). You will help customers in French and English with product information, orders, pricing and solutions to their issues.

Why You'll Want This Role

• Health and dental benefits from your first day, plus retirement savings with employer matching.
• A quarterly bonus on top of your $56K base.
• Full training, then a hybrid schedule.
• Internal career progression as the team grows.
• Paid vacation and personal days, Monday to Friday.

What You'll Do

You will help customers by phone in French and English with products, orders and questions. You will be part of a team that works together to get things right for every caller.

Responsibilities

• Answer customer calls in French and English.
• Enter and update orders.
• Help with product questions, returns and credits.
• Keep customer records accurate.
• Work with your team to improve service.

Qualifications

• Spoken and written French and English.
• At least 2 years of customer service experience, ideally in a busy phone-based setting.
• Reliable and dependable in your work.
• Comfort managing several priorities at once.
• Strong computer and system navigation skills.
• Strong attention to detail and organization.
• A customer-first mindset and strong problem-solving skills.
• Comfort spending most of your day helping customers by phone.

Benefits

• $56K base salary, plus a quarterly bonus.
• Health and dental benefits from your first day, plus a health spending account.
• Retirement savings with employer matching.
• Learning and development support.
• Paid vacation and personal days.
• Hybrid work after training.

Why Work with Us

Our client invests in its people. You will get thorough training, chances to build your skills and access to internal advancement as the team grows.

You get the stability of an established organization and a healthy work-life balance. If you enjoy helping customers and learning new products, you will fit right in.

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

This is an existing vacancy with immediate availability. Our client is currently seeking a Bilingual Customer Care Representative (French and English Required).