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Posted 6 days ago

Customer Service Representative – Insurance (Entry Level)

@ MLS Insurance Brokers Inc.

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Casselman, Ontario

$40k–$75k/yrFull-time
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SIGNALS

Overview

MLS Insurance Brokers Inc. is hiring an entry-level customer service representative to support clients and assist brokers with policy documentation, renewals and endorsements. The work involves responding to inquiries, processing policy requests and maintaining client records. Full-time, in-person in Casselman, with a salary of $40,000 to $75,000 CAD per year.

Pay:

$40,000–$75,000 a year

Responsibilities:

  • Respond to client inquiries and provide customer service
  • Support brokers with policy documentation and renewals
  • Process administrative requests and maintain client records
  • Collaborate with team members on client satisfaction

Requirements summary:

  • Secondary school diploma or college education required
  • Strong communication and customer service skills
  • Excellent organizational skills and attention to detail
  • Bilingual French and English preferred

Tools & skills

Customer serviceCustomer experienceDocumentationBilingualismCommunication skillsOrganizational skillsAttention to detailInsurance licence
Source and dates

Source type not verified · csepr

Employer posting date
2026-11-01
First seen by our source
2026-11-05
Source record updated
2026-11-07

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish, French
Licences & certificationsRIBO
EducationHigh school (required)
Perks mentionedPaid training

Summary and details written by AI from the posting; the employer’s posting is the authority.

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MLS Insurance Brokers Inc.

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FieldValue
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Job description

Salary: $40,000–$75,000 CAD per year
Job Type: Full-time
Work Location: In person – Casselman

Job Description

We are seeking a motivated and customer-focused Customer Service Representative to join our growing insurance team.
In this entry-level position, you will play an important role in supporting clients with their insurance needs while assisting brokers with daily administrative tasks. You will respond to inquiries, process policy requests, maintain client records, and help ensure a positive customer experience.
This is an excellent opportunity for someone looking to start or advance their career in the insurance industry within a welcoming, family-oriented workplace.

Key Responsibilities
Respond to client inquiries and provide professional, friendly customer service.
Assist clients with insurance policy information, requests, and general questions.
Support insurance brokers with policy documentation, renewals, and endorsements.
Process administrative requests and maintain accurate, up-to-date client record
Collaborate with team members to ensure efficient operations and client satisfaction.
Develop knowledge of insurance products, procedures, and industry regulations.
Perform other administrative and customer service duties as required.

Qualifications and Requirements
Bilingualism (French and English) is preferred.
Strong communication, interpersonal, and customer service skills.
Ability to work effectively in a team-oriented environment.
Excellent organizational skills and attention to detail.
Secondary school diploma or college education required.
Previous experience in customer service, insurance, or brokerage is an asset but not required.
Valid RIBO (Registered Insurance Brokers of Ontario) licence is an asset but not mandatory; training is available.
Willingness to learn and develop new skills within the insurance industry.

What We Offer
Competitive annual salary: $40,000–$75,000 CAD.
Benefits package.
A supportive, welcoming, and family-oriented work environment.
Training and professional development opportunities.
Opportunities for career growth within the insurance industry.
The chance to make a meaningful difference by serving clients and supporting rural communities.

Apply Today!
If you are passionate about helping others, enjoy working as part of a team, and are interested in building a career in insurance, we encourage you to apply.
No previous insurance experience is required. Training is available for the right candidate!

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