Bilingual CX Specialist

We’re thrilled that you are interested in joining us here at the Amynta Group!

Reporting to the Manager, Customer Experience, the Customer Experience Specialist provides customer service and support to dealerships, contract holders, the National Sales Team, and internal departments.

This role involves responding to phone and email inquiries, helping dealerships with sales transactions, resolving customer issues, and coordinating with internal teams to ensure requests are handled accurately and on time.

Position Responsibilities

• Provide excellent customer service and support to external customers and internal teams.
• Respond to phone and email inquiries from dealerships, contract holders, and the sales team.
• Manage customer inquiries and service requests from start to finish, including investigating issues, coordinating with other departments, and providing timely updates.
• Support the sales team by coordinating in-field support when needed.
• Answer dealership questions about products, contracts, and sales transactions.
• Help resolve system and transaction issues, escalating more complex matters to the appropriate team.
• Work with Marketing and the Distribution Centre to prepare and ship sales supplies and promotional materials.
• Maintain a strong understanding of Sym-Tech products and services.
• Meet monthly performance and quality targets for calls, emails, and case management.
• Accurately record customer interactions, actions taken, and required follow-ups in the CRM and other business systems.
• Work with Accounting to ensure cancellations, refunds, and adjustments are processed accurately.
• Assist with additional tasks and projects as required by Management.
• Work overtime when required to meet business needs.

Minimum Qualifications & Competencies

• 3–5 years of experience in a customer-facing role, preferably in insurance, healthcare, financial services, or a high-volume customer service environment.
• Fluency in both French and English, with strong written and verbal communication skills.
• Experience managing customer inquiries, service requests, claims, or escalations from start to finish is an asset.
• Proficiency in Microsoft Office and the ability to learn CRM and other business systems quickly.
• Strong customer service skills, including active listening, empathy, and the ability to explain information clearly.
• Ability to remain calm, professional, and helpful when handling challenging customer situations.
• Strong communication skills and the ability to build positive relationships with customers, dealerships, and internal teams.
• Ability to identify customer needs, follow through on commitments, and provide timely updates.
• Strong organizational and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
• Ability to adapt to changing priorities and business needs.
• Ability to work independently, use sound judgment, and resolve issues with minimal supervision.
• A collaborative and resourceful team player who works well with others.

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.