Posted 5 months ago
Bilingual Disability Case Manager
@ Randstad Canada
Ottawa, Ontario
SIGNALS
Overview
Randstad Canada is hiring a bilingual Disability Case Manager for a full-time role in the insurance industry. The role manages disability claims, assesses medical information and builds return-to-work plans. The posting offers a hybrid arrangement, a bonus program, a pension and an education reimbursement benefit.
Responsibilities:
- Manage a portfolio of disability claims
- Evaluate medical documentation for eligibility
- Support employees through traumatic experiences
- Communicate with claimants and healthcare providers
- Ensure compliance with policies and regulations
Requirements summary:
- Experience in disability or injury claims, insurance or customer service
- Strong listening and communication skills
- Full English and French bilingualism
- Ability to handle sensitive, confidential cases
- Organizational skills and tech savvy
Tools & skills
BilingualismCase managementCustomer serviceCommunication skillsAttention to detailOrganizational skills
Benefits mentioned
Health insuranceLife insuranceRetirement planPaid time offTuition supportEmployee discountStock options
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-06-18
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Encouraged to apply | Women, Indigenous peoples, People with disabilities, Racialized people, 2SLGBTQ+ |
| Security clearance | Reliability status |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Tuition support, Performance bonus, Stock or equity, Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Randstad Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
partner for talent.
Full company description
As the Canadian leader in recruitment and HR, and one of Canada’s best places to work, we have a uniquely human approach to work. We deliver HR innovation with human interaction at its core. At the unique intersection of technology and humanity, we deliver data-driven insights coupled with a people-first experience that is inherently human. Human Forward. Learn more at www.randstad.ca.
- LinkedIn followers
- 455,966
- People associated on LinkedIn
- 1,207
- Reported office locations
- 777 Bay Street, Suite 2000, PO Box 128, Toronto, ON M5G 2C8, CA
- 525 Avenue Viger Ouest, Suite 501, Montréal, Quebec H2Z 1G6, CA
- 4295 King St E, Suite 401, Kitchener, Ontario N2P 0C6, CA
- 311 6 Ave SW, Intact Place, East Tower, Suite 1640, Calgary, AB T2P 3H2, CA
- 6345 Dixie Rd, Suite 6, Mississauga, ON L5T 2E6, CA
- 244 Pall Mall St, Suite 400, London, ON N6A 5P6, CA
- 4 Cedar Pointe Dr, Unit D, Barrie, Ontario L4N 5R7, CA
- 2456 Queen St E, Unit 201, Brampton, Ontario L6S 5X9, CA
- 10 Stanley St, Suite 4A, Brantford, Ontario N3S 7N4, CA
- 7055 Boulevard Taschereau, Suite 100, Brossard, Quebec J4Z 1A7, CA
- 1100 Walkers Line, Suite 105, Burlington, Ontario L7N 2G3, CA
- 10655 Southport Rd SW, Suite 1200, Calgary, Alberta T2W 4Y1, CA
- 495 36 St NE, Suite 140, Calgary, Alberta T2A 6K3, CA
- 321 6 Ave SW, Suite W940 (West Tower), Calgary, Alberta T2P 0B2, CA
- 415 Hespeler Rd, Unit 3A, Cambridge, Ontario N1R 6J1, CA
- 6001 60 Ave, Delta, British Columbia V4K 4E2, CA
- 787 Rue St-Pierre, Suite 303, Drummondville, Quebec J2C 3X2, CA
- 10025 102A Ave NW, Suite 1902, Edmonton, Alberta T5J 2Z2, CA
- 2305 111 St NW, Edmonton, Alberta T6J 5E5, CA
- 5 Boulevard Mountain, Granby, Quebec J2G 9M5, CA
- 450 Speedvale Ave W, Unit 103, Guelph, Ontario N1H 7Y6, CA
- 1809 Barrington St, CIBC Building, Unit 501, Halifax, Nova Scotia B3J 3K8, CA
- 275 James St N, Unit 2, Hamilton, Ontario L8R 2L4, CA
- 7655 Boulevard Newman, Suite 75, Montreal, Quebec H8N 1X7, CA
- 2530 Boulevard Daniel-Johnson, Laval, Quebec H7T 2R3, CA
- 2528 Boulevard Daniel-Johnson, Laval, Quebec H7T 2R3, CA
- 5410 Boulevard Guillaume-Couture, Suite 84, Lévis, Quebec G6V 4Z2, CA
- 460 Rue St-Charles O, Suite A, Longueuil, Quebec J4Z 1A7, CA
- 80 Tiverton Ct, Suite 400, Markham, Ontario L3R 0G4, CA
- 7357 Woodbine Ave, Suite 2, Markham, Ontario L3R 1A7, CA
- 4080 Confederation Pkwy, Suite 501, Mississauga, Ontario L5B 0G1, CA
- 6345 Dixie Rd, Suite 6, Mississauga, Ontario L5T 2E6, CA
- 809 Columbia St, New Westminster, British Columbia V3M 1B9, CA
- 20 York Mills Rd, Unit 208, Toronto, Ontario M2P 2C2, CA
- 1600 Carling Ave, Suite 410, Ottawa, Ontario K1Z 1G3, CA
- 2222 Carling Ave, Suite 2, Ottawa, Ontario K2A 1H3, CA
- 4810 Boul Saint-Jean, Montréal, Quebec H9H 4B2, CA
- 755 Boulevard Saint-Jean, Suite 130, Pointe-Claire, Quebec H9R 5M9, CA
- 815 Boulevard Lebourgneuf, Suite 201, Québec, Québec G2J 0C1, CA
- 2010 11th Ave, 7th Floor, Regina, Saskatchewan S4P 0J3, CA
- 208 Boulevard du Curé-Labelle, Sainte-Thérèse, Quebec J7E 2X7, CA
- 3500 Boulevard de la Côte-Vertu, Suite 175, Saint-Laurent, Quebec H4R 2X7, CA
- 6335 Rue Jean-Talon Est, Saint-Léonard, Quebec H1S 3E7, CA
- 310 Wall St, Saskatoon, Saskatchewan S7K 1N7, CA
- 124 Rue Wellington Nord, Suite 300, Sherbrooke, Quebec J1H 5X8, CA
- 701 W Georgia St, Suite 200, Vancouver, British Columbia V7Y 1C6, CA
- 730 View St, Suite 420, Victoria, British Columbia V8W 3Y7, CA
- 100 Regina St S, Suite 140, Waterloo, Ontario N2J 4P9, CA
- 114 Dundas St E, Unit 103, Whitby, Ontario L1N 2H7, CA
- 245 Portage Ave, Winnipeg, Manitoba, CA
- 1 Lombard Pl, Suite 1535, Winnipeg, Manitoba R3B 0X3, CA
- 386 Boulevard Charest E, Quebec, QC G1K 3H4, CA
- Other recorded names
- Randstad Canada
- Specialties
- HR Consulting
- IT Recruitment
- Engineering Recruitment
- Staffing and HR
- HR Services
- Recruitment
- HR Outsourcing
- Temporary Hiring
- Permanent Hiring
- Recruiting
- Permanent Jobs
- Temp Jobs
- Hiring Strategy
- Human Resources
- Staffing
- Finding Jobs
- Employer Branding
- Jobs
- and Contract Jobs
- Profile identifies a recruitment agency
- Yes
As the Canadian leader in recruitment and HR, and one of Canada’s best places to work, we have a uniquely human approach to work. We deliver HR innovation with human interaction at its core. At the unique intersection of technology and humanity, we deliver data-driven insights coupled with a people-first experience that is inherently human. Human Forward. Learn more at www.randstad.ca.
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 501-1,000 employees |
| Headquarters | Toronto, ON |
| Organization type | Public Company |
| Year founded | 1997 |
| Specialties | HR ConsultingIT RecruitmentEngineering RecruitmentStaffing and HRHR ServicesRecruitmentHR OutsourcingTemporary HiringPermanent HiringRecruiting |
| Open jobs on Jobsy | 9,430 |
| View page |
Job description
In this dynamic and results-oriented environment, you will take action by delivering client-centered disability solutions in the insurance industry.
As a Disability Case Manager, you will play a key role within the client service team, proactively overseeing assigned disability claims. This involves assessing medical information and job responsibilities, creating effective case management strategies, and developing return-to-work plans to support individuals during their disability period.
Advantages
• Hybrid workstyle that includes some rotational in-office & work-from-home capabilities.
• An extensive and renowned online training program to provide you all the necessary tools to be successful in this position.
• Career opportunity advancement.
• Competitive salary and annual bonus program.
• $2000 education reimbursement per year.
• Flexible benefits and employee discount program.
• Paid vacation, personal day, and employee volunteer day allotment.
• Competitive pension plan and life insurance plans.
• Advantageous share ownership program.
• Centrally located offices with easy access to public transportation.
Responsibilities
-Manage a portfolio of disability claims, ensuring timely and accurate case handling.
-Evaluate medical documentation to determine claim eligibility and next steps.
-Provide compassionate support to employees dealing with challenging and traumatic experiences.
-Communicate effectively with claimants, healthcare providers, and internal teams.
-Ensure compliance with company policies and regulatory requirements.
-Maintain confidentiality while handling sensitive information related to disability status and claims.
Qualifications
- Experience in health, wellness, disability claims, life/health insurance, injury claims and customer service
- Strong listening and communication skills
- Ability to work in a fast-paced, high volume environment with attention to detail
- Workes well under pressure and handle sensitive/confidential cases
- Managing complex situations with professionalism and care
- Bilingual (English & French) required
- Organizational skills
- Tech savvy
- Reliability Status security clearance Protected B
Summary
If you are passionate about making a difference and have the experience to support clients through their disability claims, we encourage you to apply directly. You can also email your resume to [email protected].
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
As a Disability Case Manager, you will play a key role within the client service team, proactively overseeing assigned disability claims. This involves assessing medical information and job responsibilities, creating effective case management strategies, and developing return-to-work plans to support individuals during their disability period.
Advantages
• Hybrid workstyle that includes some rotational in-office & work-from-home capabilities.
• An extensive and renowned online training program to provide you all the necessary tools to be successful in this position.
• Career opportunity advancement.
• Competitive salary and annual bonus program.
• $2000 education reimbursement per year.
• Flexible benefits and employee discount program.
• Paid vacation, personal day, and employee volunteer day allotment.
• Competitive pension plan and life insurance plans.
• Advantageous share ownership program.
• Centrally located offices with easy access to public transportation.
Responsibilities
-Manage a portfolio of disability claims, ensuring timely and accurate case handling.
-Evaluate medical documentation to determine claim eligibility and next steps.
-Provide compassionate support to employees dealing with challenging and traumatic experiences.
-Communicate effectively with claimants, healthcare providers, and internal teams.
-Ensure compliance with company policies and regulatory requirements.
-Maintain confidentiality while handling sensitive information related to disability status and claims.
Qualifications
- Experience in health, wellness, disability claims, life/health insurance, injury claims and customer service
- Strong listening and communication skills
- Ability to work in a fast-paced, high volume environment with attention to detail
- Workes well under pressure and handle sensitive/confidential cases
- Managing complex situations with professionalism and care
- Bilingual (English & French) required
- Organizational skills
- Tech savvy
- Reliability Status security clearance Protected B
Summary
If you are passionate about making a difference and have the experience to support clients through their disability claims, we encourage you to apply directly. You can also email your resume to [email protected].
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
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