Posted 3 days ago
Bilingual IVR Automation tester
@ Astra North Infoteck Inc.
Toronto, Ontario
Overview
Astra North Infoteck Inc. is hiring a bilingual IVR Automation Tester to automate QA for contact centre (CCaaS) programs. The role requires 4 to 6 years of experience, hands-on Cyara Velocity skills, and IVR functional, integration, regression and end-to-end testing across customer call flows.
Responsibilities:
- Design and maintain automated IVR test cases in Cyara Velocity
- Perform IVR functional, integration, regression and end-to-end testing
- Validate routing, transfers, queues and agent handoffs
- Analyze automation results and support defect triage
Requirements summary:
- 4 to 6 years of experience
- Strong hands-on Cyara Velocity experience
- Telephony knowledge (SIP, call routing, transfers)
- Experience with IVR and contact centre testing
- Genesys Cloud CX preferred
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Software development |
| Experience | 4+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Astra North Infoteck Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 427 |
Bilingual IVR Automation tester
Total Experience: 4–6 Years
Role Description
We are looking for an experienced IVR Automation Tester to support Quality Assurance (QA) automation for Contact Centre (CCaaS) programs. The candidate should have strong hands-on experience with Cyara Velocity as the primary automation tool. Experience with Genesys Cloud CX or similar contact centre platforms is preferred.
The role involves IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows.
Key Responsibilities
- Design, develop, execute, and maintain automated IVR test cases using Cyara Velocity.
- Create reusable and parameterized automation scripts.
- Perform IVR functional, integration, regression, and end-to-end testing.
- Validate IVR menus, prompts, DTMF, speech recognition, call routing, transfers, queue handling, and fallback/error scenarios.
- Test customer journeys and validate end-to-end call flows.
- Validate inbound routing, agent handoffs, and interaction context/data transfer.
- Prepare test plans, test data, and regression test suites.
- Perform SIT, UAT, and production validation.
- Coordinate testing activities across environments and teams.
- Analyze automation execution results and troubleshoot failed test runs.
- Differentiate application defects from environment-related issues.
- Support defect triage, tracking, and resolution.
- Prepare detailed test execution reports and defect documentation.
Must-Have Technical Skills
- Strong hands-on experience with Cyara Velocity.
- IVR and Contact Centre testing.
- Functional, integration, regression, and end-to-end testing.
- Telephony concepts, including SIP, call routing, and call transfers.
- IVR call flow validation and automation.
- DTMF and speech recognition testing.
- QA methodologies and test case design.
- Defect management and reporting tools.
Good-to-Have Skills
- Genesys Cloud CX.
- Genesys Architect.
- ACD and skills-based routing.
- API testing and integration testing.
- CI/CD tools and automation pipeline integration.
- Cyara Cruncher Pulse.
- ASR/TTS (Automatic Speech Recognition / Text-to-Speech).
- Multilingual IVR testing.
- Agile and Scrum methodologies.
- Experience with agent handoffs and interaction context/data transfer.
Journal
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