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Posted 18 days ago

Bilingual IVR Automation tester

@ J&M Group

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Toronto, Ontario

Full-time
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SIGNALS

Overview

J&M Group is hiring a full-time bilingual IVR automation tester to validate customer call flows, routing, prompts and speech recognition on contact centre platforms. The role uses Cyara Velocity for end-to-end customer journey testing.

Responsibilities:

  • Perform IVR automation testing on contact centre platforms
  • Validate call flows, routing, prompts and speech recognition
  • Test end-to-end customer journeys using Cyara Velocity
  • Manage test planning, test cases and defect tracking

Requirements summary:

  • Cyara Velocity IVR test automation experience
  • IVR functional, integration, regression and end-to-end testing
  • Contact centre or CCaaS testing experience
  • Telephony knowledge: SIP, call transfers, queue handling
  • Genesys Cloud CX preferred

Tools & skills

Cyara VelocityGenesys Cloud CX
Source and dates

Source type not verified · apify-linkedin

Employer posting date
2026-10-27
First seen by our source
2026-11-11
Source record updated
2026-11-11

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

DepartmentQuality assurance
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish, French

Summary and details written by AI from the posting; the employer’s posting is the authority.

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J&M Group

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FieldValue
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Job description
Perform IVR automation testing for contact centre platforms, validating customer call flows, routing, prompts, speech recognition, and end-to-end customer journeys using Cyara Velocity.

Required Skills

  • Cyara Velocity IVR Test Automation
  • IVR Functional, Integration, Regression, and End-to-End Testing
  • Contact Centre / CCaaS Testing
  • Genesys Cloud CX (Preferred)
  • Call Flow Validation, DTMF, Speech Recognition, and Call Routing
  • Telephony Protocols: SIP, Call Transfers, and Queue Handling
  • Test Planning, Test Case Design, and Defect Management
  • SIT, UAT, and Production Validation

Nice To Have

  • Genesys Architect and ACD Skills-Based Routing
  • API Testing and CI/CD Tools
  • Cyara Cruncher, Pulse, ASR/TTS
  • Multilingual IVR and Agile/Scrum

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