Bilingual Order Fulfillment Coordinator

Job Title: Bilingual Order Fulfillment Coordinator

Role type: 6 to 12 months contract role

Hybrid position - two times a week in office - first 1 month will be in office for training purposes. After that it is hybrid.

Location: Scarborough, ON

Company Summary:

The company is a global leader in wax manufacturing and specialty coating solutions with over 75 years of industry expertise. The company produces and supplies paraffin, microcrystalline, natural, and custom-blended waxes serving industries including candles, packaging, adhesives, cosmetics, personal care, food, plastics, paints, and coatings.

Job Role:

You are responsible for managing customer contacts and ensuring optimal support for all accounts within your territory. You will act as a liaison between the company's internal departments and the customer base to centralize all communication and information flow and to ensure our customer’s needs are met.

What You’ll Be Doing:

• Manage the intake and precise execution of electronic and telephone orders from both internal and external clients via the automated order entry platform.
• Oversee and track customer logistics and shipments comprehensively utilizing the JDE1 system.
• Maintain accurate and current data within customer master files in JDE1 to seamlessly fulfill specific service parameters.
• Respond to internal and external stakeholder inquiries regarding product stock, pricing structures, and order progression.
• Coordinate with clients to refine demand forecasting and secure timely order placements that adhere to established Lead Time protocols.
• Develop enduring professional partnerships by building strong, meaningful relationships with key client representatives.
• Liaise closely with internal business units (including Sales, Marketing, Operations, Credit, and the Sales Order Management Team) to pre-emptively resolve account challenges and maximize commercial opportunities.
• Address unforeseen service disruptions proactively, applying industry insights and diagnostic skills to protect the client experience.
• Support corporate profitability by mastering sales stipulations (taxes, margins, volume, and delivery terms) and executing requests within company policies.
• Assist in discovering and executing process optimization strategies to meet or exceed operational performance metrics.
• Pursue continuous professional development and training to steadily enhance personal skills and operational knowledge.
• Execute supplementary duties and special assignments as directed.

What You’ll Bring:

• Strong PC skills and experience with Microsoft Office, i.e. Excel, Word and PowerPoint required.
• Excellent verbal and written communication skills. French and/or Spanish speaking skills are an asset.
• Must be detail oriented with good organizational skills.
• Demonstrated experience with an enterprise resource package Order Management System, JD Edwards, Oracle, SAP, etc.

Unique Knowledge & Experience:

• 5 years customer service or equal inside sales experience.
• Bilingual French an asset
• Proficient in Microsoft Office, including, Word, Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Detail orientated with strong analytical and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated experience with an enterprise resource package - Order Management System, preferably JD Edwards.

Leadership Competencies:

• Action Orientation: enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Customer Focus: is dedicated to exceeding the expectations and requirements of customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Interpersonal Savvy: relates well to all kinds of people inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses tact and diplomacy; can diffuse even high tension situations comfortably
• Listening: practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Perseverance: pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

At Leap we are an Equal Opportunity and Affirmative Action employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.