Posted 9 months ago
Bilingual Scheduling Dispatcher
@ BGIS
Overview
BGIS is hiring a full-time bilingual scheduling dispatcher to schedule, assign and dispatch preventative maintenance and on-demand work orders to technicians. The role centres on optimal technician utilization, prioritizing work orders and tracking progress. It requires 1 to 3 years of dispatch, scheduling or customer service experience, and shift and on-call availability for emergencies.
Responsibilities:
- Prepare and distribute technicians' daily schedules
- Receive service requests and create work orders
- Assign and prioritize work orders by skill, location and availability
- Monitor work order progress and follow up for timely completion
- Prepare reports on work orders and resource planning
Requirements summary:
- 1 to 3 years of dispatch, scheduling or customer service experience
- Computer proficiency in MS Outlook and MS Excel
- Ability to work under pressure and prioritize work
- Strong customer service and communication skills
- Availability for shifts and on-call emergencies
- Facility management experience an asset
Tools & skills
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2026-02-04
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
BGIS
| Field | Value |
|---|---|
| Headquarters | Markham |
| Open jobs on Jobsy | 566 |
Who We Are
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com
SUMMARY
The Scheduling Dispatcher schedules, assigns and dispatches preventative maintenance and on-demand work orders to Technicians and contributes to optimal utilization of Technician resources through effective scheduling and assignment of work orders.
KEY DUTIES & RESPONSIBILITIES
- Prepares and distributes Technicians’ daily schedules. Creates schedules that result in optimal utilization of Technician resources
- Provides support to facility management operations projects by planning and scheduling Technicians’ to project work
- Receives service requests from the call center and documents service request details into a work order
- Assesses and assigns priority to the work order
- Reviews service request requirements and assigns work orders to the appropriate Technician based on factors such as skill set, location, security clearance, availability, etc.
- Monitors and follows up on work order progress to ensure timely completion
- Prepares reports to assist in monitoring work orders and resource planning
- Reviews Technician utilization and re-assigns work orders to ensure optimal utilization of all Technician resources
- Other duties as assigned
Work Requirements
- Must be able to work shifts, be on-call and be available to respond to emergencies
Knowledge & Skills
- 1 to 3 years of dispatch, scheduling or customer service work experience
- Ability to work well under pressure
- Ability to prioritize work orders based on order of importance and impact
- Ability to allocate work orders that result in optimal human resource utilization
- Ability to understand service request requirements and assign work orders to appropriate Technicians
- Computer proficiency in MS Outlook, MS Excel along with ability to quickly learn service management databases
- Strong customer service orientation along with strong customer service skills and sense of urgency
- Good communication skills
- Understanding of and previous work experience within the facility management services organization, an asset
- English is required because you will be dealing with English-speaking customers as part of your job.
Licenses and/or Professional Accreditation
- None required
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
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