Posted 5 months ago
Bilingual Service Delivery Manager - Azure Cloud Infrastructure
@ Astra North Infoteck Inc.
Montréal, Quebec
Overview
Astra North Infoteck Inc. is hiring a bilingual Service Delivery Manager for Azure cloud infrastructure. The role leads a hybrid onsite and offshore team, manages end-to-end cloud operations and ITIL processes, and reports service performance to stakeholders and leadership. Bilingual English and French is required, and BFSI experience is a strong asset.
Responsibilities:
- Primary onsite contact for client service delivery matters
- Manage end-to-end cloud operations and incident, change and problem management
- Lead hybrid onsite and offshore team and track performance
- Ensure SLA, KPI and compliance targets are met
- Conduct service reviews and report to leadership
Requirements summary:
- Bilingual English and French
- Strong background in IT cloud operations and governance
- Strong understanding of ITIL processes
- Experience managing distributed teams and vendors
- Experience in customer relationship management and service escalations
- BFSI experience is a strong asset
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-06-16
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-18
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Administrative |
| Manages people | Yes |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Licences & certifications | ITIL |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Astra North Infoteck Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 426 |
Role: Bilingual Service Delivery Manager - Azure Cloud Infrastructure
Required Skills
• Bilingual (English and French).
• Strong background in IT Cloud Operations and Governance.
• Experience handling onsite-offshore delivery models and managing distributed teams.
• Excellent interpersonal and communication skills.
• Strong understanding of ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Proven ability to manage complex service environments involving multiple stakeholders and vendors.
• Experience in customer relationship management and managing service escalations effectively.
• Ability to track and report service performance metrics and drive service improvement plans.
• Experience in the Banking, Financial Services, and Insurance (BFSI) domain is a strong asset.
Roles and Responsibilities
• Act as the primary point of contact for the client at the onsite location for all service delivery-related matters.
• Manage end-to-end operations, including incident, change, and problem management.
• Manage end-to-end Cloud Operations and lead a hybrid team (onsite and offshore), ensuring efficient collaboration, workload distribution, and performance tracking.
• Ensure service delivery meets contractual SLAs, KPIs, and compliance standards.
• Conduct regular service review meetings with stakeholders and provide reports on service performance, improvements, and risks.
• Drive continuous improvement initiatives across delivery processes to enhance operational efficiency and customer experience.
• Collaborate with technical leads and architects to plan and execute cloud transformation or modernization initiatives.
• Manage service escalations and provide timely resolutions through proactive communication.
• Prepare and present periodic reports to leadership on service metrics, team performance, and customer satisfaction.
• Support resource planning, onboarding, and competency development across the team.
Journal
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