Posted 3 days ago
Service Delivery Manager – Azure Cloud Infrastructure & Operations
@ Astra North Infoteck Inc.
Montréal, Quebec
Overview
Astra North Infoteck Inc. is hiring a Service Delivery Manager to lead end-to-end Azure cloud infrastructure operations and serve as the primary client contact. The role manages incident, change, problem and service request processes, enforces SLAs, KPIs and compliance, and leads distributed onsite and offshore teams.
Responsibilities:
- Primary client contact for service delivery and operational matters
- Manage end-to-end Azure cloud infrastructure operations
- Ensure adherence to SLAs, KPIs and compliance requirements
- Monitor service performance and implement corrective actions
- Drive continuous service improvement initiatives
Requirements summary:
- 8+ years of overall IT industry experience
- Proven service delivery management in enterprise environments
- Experience managing onsite and offshore distributed teams
- Strong customer-facing, stakeholder and escalation management experience
- ITIL Foundation certification or higher preferred
- Microsoft Azure Administrator or Solutions Architect certification preferred
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 8+ years |
| Manages people | Yes |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Licences & certifications | ITIL Foundation, Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Astra North Infoteck Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 426 |
Service Delivery Manager – Azure Cloud Infrastructure & Operations
Required Skills & Experience
• 8+ years of overall IT industry experience.
• Proven experience in Service Delivery Management within enterprise environments.
• Experience managing onsite and offshore delivery models and distributed teams.
• Strong customer-facing experience, including stakeholder and escalation management.
Technical Skills
• Azure Cloud Infrastructure (IaaS & PaaS)
• Azure Operations and Governance
• Incident, Problem, Change, and Service Request Management
• Service Level Management (SLM)
• Operational Reporting and Performance Monitoring
• Cloud Infrastructure Operations
• Risk and Compliance Management
Leadership Skills
• Team Leadership and People Management
• Stakeholder Management
• Conflict Resolution and Escalation Handling
• Resource Planning and Workforce Management
• Continuous Service Improvement
Preferred Qualifications
• ITIL Foundation Certification or higher.
• Microsoft Certified: Azure Administrator Associate.
• Microsoft Certified: Azure Solutions Architect Expert.
• Experience supporting cloud transformation and modernization programs.
• Familiarity with automation, DevOps practices, and cloud governance frameworks.
Key Responsibilities
• Serve as the primary point of contact for clients on all service delivery and operational matters.
• Manage end-to-end Azure Cloud Infrastructure operations, including Incident, Change, Problem, and Service Request Management.
• Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
• Monitor service performance and implement corrective actions to maintain service quality and operational excellence.
• Drive continuous service improvement initiatives to enhance efficiency, reliability, and customer satisfaction.
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