Bilingual Wish Discovery Coordinator (12-month contract)

"The best prescription I've ever given is a wish."

-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish^® Canada

WHAT IS YOUR BIGGEST WISH?

Wishes Are Medicine — a vital part of a child’s treatment journey that helps restore strength, hope, and resilience. For over 40 years, we’ve granted more than 40,000 wishes. Research shows that prescribed wishes can improve commitment to treatment, reduce emergency room visits by half, and deliver lasting health benefits.

Recognized as a Great Place to Work^® since 2023, we’ve also been named one of the Best Workplaces™ Led by Women (2025) and one of the Top 100 Best Workplaces™ for Giving Back (2024).

Do you want to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish Canada is for you!

WHAT’S IN IT FOR YOU?

• Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
• A collaborative team environment with a rewarding employment experience where you feel valued and inspired
• An attractive compensation package that includes group health and dental premiums fully covered by the Foundation
• Annual vacation starting at three weeks and additional paid leaves
• Work/life balance and flexibility, including a hybrid working environment
• Employee Wellness Program and other corporate discounts
• Continuous learning, development and internal training opportunities
• Fun employee activities, contests, and more!

WHERE YOU COME IN

We are looking for a Bilingual Wish Discovery Coordinator to join our team at Make-A-Wish Canada. Reporting to the regional Director, Mission, this position is responsible for conducting Wish Discoveries to capture each child's unique wish ideas, updating the Salesforce CRM with relevant data, and conveying full details of the Wish Discovery to the Wish Coordinator.

This role is based out of our Montreal office. This is a full-time, 12-month contract, hybrid position. The hiring range for this role is $48,000-$53,000.

WHAT YOU WILL DO

• Conduct engaging wish discovery sessions with wish children and their families to identify potential wish ideas.
• Build rapport with wish children and families to create a comfortable, positive, and memorable discovery experience.
• Tailor each discovery session to ensure it is meaningful, special, and reflective of the child’s unique story.
• Gather insights through informal interviews using Wish Discovery documentation to understand the child’s interests, personality, and needs.
• Apply organizational policies during discoveries and redirect families when required.
• Prepare for discovery sessions by reviewing relevant case documentation and scheduling meetings with families.
• Accurately document wish details following each discovery and upload required materials to SharePoint.
• Maintain clear, thorough, and complete records in Salesforce CRM to ensure Wish Coordinators have the information needed to plan and deliver the wish experience.
• Other duties as assigned.

WHAT YOU BRING

• Bilingual in French and English is required.
• Post-secondary education in a related field, or an equivalent combination of education, training and experience.
• Knowledge of basic medical terminology related to child illnesses would be an asset.
• Demonstrated experience dealing with highly sensitive customer service situations.
• Experience with Salesforce or similar CRMs is an asset.
• Proficient in MS Office and ability to adapt to technology.
• Strong oral and written communication skills.
• Excellent organizational and customer service skills.
• A clear Criminal Background Check will be required.

YOUR WORK ENVIRONMENT

• Hybrid work environment: 2 days in-office, 3 days remote per week.
• This position will require a flexible schedule, as meetings and touchpoints with wish families may regularly be required to be held outside of traditional office hours, such as during evenings or weekends.
• Occasional need for holding in-person discovery sessions in your local area, should online not be possible.

Physical/Mental Effort

• Work under pressure at peak times of the year with tight deadlines, high volume workload, and with multiple demands, changing and overlapping priorities.
• Emotional situations in dealing with wish recipients and families facing life threatening conditions or illnesses, in palliative care, and end-of-life stages.

Our Commitment to IDEA

Make-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.

Recruitment process

Once applications are reviewed, we will contact our shortlisted candidates. Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate.

We would like to thank all applicants for their interest in working with us!

ABOUT MAKE-A-WISH® CANADA

In the past 40 years, Make-A-Wish Canada has granted over 40,000 wishes across the country, with over 1,800 of them last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world’s leading children’s wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide.