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Posted 6 days ago

Billingual Service Delivery Coordinator (EN/FR)

@ BGIS

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Markham, Ontario

$47k–$59k/yrFull-time1+ years experience
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SIGNALS

Overview

BGIS is hiring a bilingual Service Delivery Coordinator to oversee building service delivery and resolve client property-service requests. The work covers managing work orders to completion, scheduling service providers, tracking SLAs, and preparing invoices and reports. The role is full-time with a salary range of $47,118 to $58,897 per year.

Pay:

$47,118–$58,897 a year

Responsibilities:

  • Gérer les bons de travail jusqu'à leur achèvement
  • Planifier l'accès des fournisseurs de services
  • Assurer le respect des ententes de niveau de service
  • Examiner les factures des tiers
  • Tenir à jour la base de données des demandes

Requirements summary:

  • Un an d'expérience pertinente
  • Diplôme d'études secondaires et formation technique ou commerciale
  • Excellentes compétences en communication orales et écrites
  • Bonnes compétences informatiques, Maximo et Oracle un atout
  • Connaissance des logiciels de gestion financière

Tools & skills

MaximoOracleIntelexComply Works
Source and dates

Employer career site / ATS feed · oraclecloud

Employer posting date
2026-11-07
First seen by our source
2026-11-07
Source record updated
2026-11-07

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentBusiness operations
Experience1+ years
Hours per week40 (estimated)
Travelair: none · ground: minimal
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish, French
EducationHigh school (required)
Fields of studyBusiness, Technical

Summary and details written by AI from the posting; the employer’s posting is the authority.

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FieldValue
HeadquartersMarkham
Open jobs on Jobsy558
Job description

The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services.

KEY DUTIES & RESPONSIBILITIES

Service Delivery

  • Manage work orders to completion in BGIS or client-based web application.
  • Facilitate alignment of client required services with contracts, schedules, and Pos.
  • Schedule access for internal and external service providers with the facility when required.
  • Prepare weekly/monthly summaries of work order performance for internal and external service providers.
  • Follow up with internal and external service providers to ensure all SLA’s are achieved.
  • Create on demand work orders for service delivery.
  • Ensure client required supporting documentation for quote and invoice submissions are provided.
  • Review and submit all estimates to the required approver(s) following client quote process.
  • Review of 3rd party invoices.
  • Support accruals.
  • Submit PO requests.
  • Generate required data for SLA Scorecard.
  • Report Intelex incidents.
  • Submit Comply Works requests.
  • Other duties as assigned.

Innovation

  • Advise management team of issues, concerns or noncompliance to standards.
  • Review internal and external reports and provide operational recommendations.
  • Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity

  • Adheres to processes and company standards.
  • Maintain a database of requests to meet reporting and analysis requirements.
  • Report Intelex incidents.

Memorable Customer Experiences

  • Establish and maintains working relationships with Clients and service providers.
  • Review CSAT.

KNOWLEDGE & SKILLS

  • Knowledge of financial management software.
  • High school completion plus a specialized technical or business course.
  • Excellent interpersonal skills.
  • Strong customer-oriented skills.
  • Good communication skills (verbal/written).
  • Ability to multitask.
  • Analytical and problem-solving skills.
  • Ability to work independently.
  • Good computer skills, Maximo and Oracle, an asset.
  • Minimum of 1 year of relevant job experience.

Licenses and/or Professional Accreditation

  • None required.

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

#LI-JP1

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