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Posted 29 days ago

Brick Sr Associate, Customer Service

@ Leons Furniture Limited

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Thunder Bay, Ontario

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SIGNALS

Overview

The Brick is hiring a Senior Customer Service Associate reporting to the Operations Manager at one of its retail locations. The role handles customer inquiries, follows up on customer needs, and reviews daily order reports. The posting requires flexibility for evening and weekend shifts and offers health, dental and paramedical benefits plus employee discounts.

Responsibilities:

  • Respond to customer inquiries and offer solutions
  • Follow up with customers to identify and support needs
  • Promote customer loyalty through customer support
  • Review and follow up on daily order reports

Requirements summary:

  • High school diploma or equivalent
  • Strong customer service focus
  • Exceptional written and verbal communication
  • Proficiency with computers and Microsoft Office
  • Flexibility to work all shifts including evenings and weekends

Tools & skills

Microsoft Office

Benefits mentioned

Health insuranceDental
Source and dates

Employer career site / ATS feed · adp

Employer posting date
2026-10-09
First seen by our source
2026-10-23
Source record updated
2026-11-07

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SenioritySenior
DepartmentCustomer service
Scheduleevening, weekends
Travelair: none · ground: none
Work settingStore
PositionSitting and standing
Physical demandsphysical low · computer moderate
LanguagesEnglish
EducationHigh school (required)
Perks mentionedFlexible hours, Employee discount

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Leons Furniture Limited

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

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Full company description

Leon’s Furniture is one of Canada’s largest home furnishing retailers, selling a wide range of merchandise including furniture, major appliances and home electronics. Leon's is entirely Canadian owned and operated. And for more than 100 years, Leon's has been Canada’s choice for affordable, family-friendly furniture.

LinkedIn followers
10,373
People associated on LinkedIn
1,800
Reported office locations
  • 45 Gordon Mackay Road, Toronto, Ontario M9N 3X3, CA
Business categories
  • Home Services
  • Home Decor
  • Furniture
Other recorded names
  • Leon's
  • Leon's Furniture
  • Leons Furniture Limited
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Leon’s Furniture is one of Canada’s largest home furnishing retailers, selling a wide range of merchandise including furniture, major appliances and home electronics. Leon's is entirely Canadian owned and operated. And for more than 100 years, Leon's has been Canada’s choice for affordable, family-friendly furniture.

FieldValue
IndustryFurniture and Home Furnishings Manufacturing
Company size10,001+ employees
HeadquartersToronto, Ontario
Organization typePublic Company
Year founded1909
Open jobs on Jobsy237
LinkedInView page
Job description

Job Description

The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

  • Respond to customer inquiries and offer solutions in a courteous and professional manner
  • Follow up with customers to identify and support their needs
  • Promote customer loyalty by providing exceptional customer support
  • Review and follow up on order reports on a daily basis
  • Other duties as assigned

Qualifications

  • Strong customer service focus
  • Team oriented
  • High school diploma or equivalent
  • Exceptional communication skills, both written and verbal
  • Proven ability to multitask and maintain organization
  • Proficiency with computers and Microsoft Office programs
  • Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick

A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

  • Competitive remuneration package that will commensurate with experience
  • Career progression potential with plenty of access to ongoing personal and professional development
  • Employee discounts
  • A dynamic environment to showcase your leadership talents.

Apply now

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process.

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