Builder Sales Administrator - 1026

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

The Builder Sales Administrator supports the Multi-Family team with administrative activities that include, but are not limited to, maintenance and analysis of quotes repository, data collection of brand prices and comparisons; and follow up on services, parts and different requests in relation to Projects of Multi Family.

This role also is responsible for developing internal and external relationships to be able to handle the requests from beginning to completion and provide updates to each stakeholder.

This position collaborates with other departments such as MF Parts/Customer Care as well as internally with the PCs, the Operations Manager and KAMs.

As a Builder Sales Administrator, you will...

• Quotes. This position is responsible for the accurate data collection, entry of the quotes provided by the KAMs to our MF customers. Their maintenance in the system, as well as any analysis needed to provide to Sales based on the quotes.
• Prices. The Administrator is in charge of maintaining the prices comparisons by brand that help the team make future decisions.
• Service Parts and Requests. This role takes responsibility for every list of service parts and requests coming from the PCs to care for our MF Builder Customers. It maintains the relationship with our internal teams to follow up on each and every task to completion to then provide updates to the PCs on progress until final closing of the tasks.
• Responsible for maintenance of the data mentioned above and escalation process necessary to close the issues.
• Demonstrates ownership of MF issues related to parts, quotes and prices, and is accountable to work with associated departments, to resolve issues in a timely manner.
• Maintains positive relationship with all the stakeholders.
• Manages all escalation and service requests with the highest level of customer.
• Follow complex and fluid situations with little or no supervision through to completion
• Ensure all relevant parties, including the customer, are informed of actions to be taken to resolve the issues

What experience and skills we looking for...

• Minimum 2 years relevant administrative experience
• Experience working in an office and customer service/administrative environment
• Excellent verbal and written communication skills
• Excellent organizational and time management skills to respond to changing priorities and handling multiple tasks.
• Good initiative, strong attention to detail
• Decision making and problem solving ability
• Ability to work independently as well as in a team environment
• Research skills.
• Ability to create positive relationships with internal and external customers.
• Strong problem solving skills, including ability to assess situations, gather information, generate possible solutions and make recommendations
• Proficient with Microsoft Office and quick to learn new systems.
• Outstanding people skills, service oriented.

We hope you are passionate about…

• Providing expertise! – You act as an internal business area expert and champion
• Problem solving! – You have an aptitude for utilizing your knowledge to find creative solutions
• Teamwork! - You understand the value of others, yet are still able to also thrive independently
• Joining a fun, fast-paced and ever-changing environment!

Work Environment

• Victoria office

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?