Posted 3 days ago
Building Automation Support Technician, Junior
@ Delta Intelligent Building Technologies (Canada) Inc.
Surrey, British Columbia
Overview
Delta Intelligent Building Technologies (Canada) Inc. is hiring a junior Building Automation System support technician in Surrey. The role provides Level 1 technical product support for building controls, enterprise software and networking, including troubleshooting, programming, commissioning and customer help desk work. Full-time permanent, hybrid with three office days per week, salary $55,000 to $65,000 CAD.
Responsibilities:
- Provide Level 1 technical support on building automation systems
- Manage customer issues through web-based help desk software
- Conduct on-site investigations when requested
- Write knowledge base articles and technical content
- Provide product demonstrations and serve as technical adviser for documentation
Requirements summary:
- Degree or technical certification in electrical, mechanical, automation or robotics
- 3 years of relevant experience
- Superior oral and written communication skills
- Valid and current passport
- Willingness to travel globally on request
- Self-study HVAC course within the first year
Tools & skills
Source and dates
Source type not verified · clearcompany
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: moderate · ground: minimal |
| Work setting | Office, Client sites, Plant or factory |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Valid passport |
| Education | Bachelor’s degree (preferred), Trade certificate (preferred) |
| Fields of study | Electrical, Mechanical, Automation, Robotics |
| Perks mentioned | Generous paid time off, Flexible hours, Retirement plan, Tuition support, Performance bonus, Wellness, Transit support, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Delta Intelligent Building Technologies (Canada) Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 21 |
About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls).
Delta Intelligent Building Technologies (Canada) Inc. (a subsidiary of Delta Electronics) is a leading building controls manufacturer with over 300 partners in more than 80 countries. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities. We delivered the world’s first fully integrated BACnet building solution for HVAC, lighting, and access control.
Job Summary
Reporting to the Technical Services Manager, you will become part of a dynamic technical team that provides product support and services to Delta IBT’s worldwide network of customers as well as providing solutions for challenging building automation control applications.
Delta System Specialist (DSS), Jr, primary role is to provide Level 1 technical product support on our extensive building automation system, including enterprise software, building control hardware, and networking.
Duties & Responsibilities:
- The position will provide technical assistance to our Partners in areas of deployment, installation, programming, commissioning and troubleshooting of all aspects of the Delta IBT Building Automation System, including the Delta Controls and Loytec product brands.
- Manage customer issues and requests through our web based Help Desk software.
- Determine the most effective method(s) to respond to these issues (workaround, Knowledge base article, personal phone call, etc).
- Analyze the issue(s), identify the underlying cause(s), and determine the most appropriate response.
- Upon request conduct on-site investigations.
- Provide feedback, or reports on customer issues, to the Product Management group.
- Write Knowledge Base Articles and other technical content, and participate in technical webinars.
- Provide technical product demonstrations where necessary.
- Work with technical writers as the technical adviser for product documentation.
- Participates in technical review of documentation.
Main Skills Required:
- Superior communication skills; oral, written, and interpersonal.
- Excellent analytic abilities.
- Handle pressure and stressful situations with a goal of customer satisfaction.
- Good organizational and time management skills.
- Team player; team builder.
- Ability to identify and build on distinctive strengths.
- Great appreciation of customer relationship management.
- Must have a valid and current Passport.
- Must be willing and able to travel the globe on request.
- Commitment to successfully complete the self-study HVAC course (ASHRAE or similar) within the first year of this position.
Experience Preferred:
- Experience installing, commissioning, programming or engineering Building Automation Systems, preferably with Delta Controls and/or Loytec product lines.
Years of relevant experience required: 3 years
Education required: Degree or Technical Certification in a related field of study (Electrical, Mechanical, Automation, Robotics or other relevant field).
Work Location: Hybrid (In-office 3 days per week, subject to change)
City: Surrey
Type: Full-time, Permanent
Salary: 55,000 - 65,000 CAD
This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.
Why work for us?
We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry, and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1!
- Employee & safety centric culture
- Flexible hours and scheduling available
- Competitive total compensation along with generous vacation allowances
- Three weeks of vacation
- In-house & external training provided along with education support and opportunities for growth
- Company funded annual personal development budget
- Financial benefits & planning such as group RRSP & company match
- Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental)
- Travel insurance coverage and access to the Employee Assistance Program (EAP)
- Wellness - onsite fitness center & company reimbursement for personal gym memberships
- Internal Recognition & Service Awards
- Employee Referral bonuses
- Transit accessible with free onsite parking
- Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities
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