Building Automation Support Technician, Senior

About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls).

Delta Intelligent Building Technologies (Canada) Inc. (a subsidiary of Delta Electronics) is a leading building controls manufacturer with over 300 partners in more than 80 countries. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities. We delivered the world’s first fully integrated BACnet building solution for HVAC, lighting, and access control.

Job Summary

Reporting to the Technical Services Manager, you will become part of a dynamic technical team that provides product support and services to Delta IBT’s worldwide network of customers as well as providing solutions for challenging building automation control applications.

Delta System Specialist (DSS), Sr, role is to provide technical product support on our extensive building automation system, including enterprise software, building control hardware, and networking.

Responsibilities:

• The position will provide technical assistance to our Partners in areas of deployment, installation, programming, commissioning and troubleshooting of all aspects of the Delta IBT Building Automation System, including the Delta Controls and Loytec product brands.
• Manage customer issues and requests through our web based Help Desk software.
• Determine the most effective method(s) to respond to these issues (workaround, Knowledge base article, personal phone call, etc).
• Analyze the issue(s), identify the underlying cause(s), and determine the most appropriate response.
• Provide feedback, or reports on customer issues, to the Product Management group.
• Provide Level 2 support and guidance to Level 1 DSS
• Work with Level 1 DSS and Product Development teams to bring resolution to escalated issues.
• Write Knowledge Base Articles and other technical content, and participate in technical webinars.
• Provide technical product demonstrations where necessary.
• Work with technical writers as the technical adviser for product documentation.
• Participates in technical review of documentation.
• Upon request conduct on-site investigations.

Main skills required:

• Superior communication skills; oral, written, and interpersonal.
• Excellent analytic abilities.
• Handle pressure and stressful situations with a goal of customer satisfaction.
• Good organizational and time management skills.
• Team player; team builder.
• Ability to identify and build on distinctive strengths.
• Great appreciation of customer relationship management.
• Must have a valid and current Passport.
• Must be willing and able to travel the globe on request.
• Commitment to successfully complete the self-study HVAC course (ASHRAE or similar) within the first year of this position.

Experience preferred:

• Experience installing, commissioning, programming or engineering Building Automation Systems, preferably with Delta Controls and/or Loytec product lines.

Years of relevant experience required: 5-10 years

Education required: Degree or Technical Certification in a related field of study (Electrical, Mechanical, Automation, Robotics or other relevant field).

Work Location: Hybrid (In-office 3 days per week, subject to change)
City: Surrey
Type: Full-time, Permanent
Salary: 65,000 - 90,000 CAD
This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.

Why work for us?

We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1!

• Employee & safety centric culture with the possibility of remote work
• Flexible hours and scheduling available
• Competitive total compensation along with generous vacation allowances
• Three weeks of vacation
• In-house & external training provided along with education support and opportunities for growth
• Company funded annual personal development budget
• Financial benefits & planning such as group RRSP & company match
• Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental)
• Travel insurance coverage and access to the Employee Assistance Program (EAP)
• Wellness - onsite fitness center & company reimbursement for personal gym memberships
• Internal Recognition & Service Awards
• Employee Referral bonuses
• Transit accessible with free onsite parking
• Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities