Business Analyst

Service New Brunswick

Technology Services

Business Analyst

Pay Band 4

Open Competition

Personal Services Contract or Secondment– 1 Year

Flexible Work Location within New Brunswick

17847 (R85-2026/27-456)

Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Elevating Service Excellence", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

• Human-Centered: We prioritize well-being and flexibility for our employees.
• Driven by Growth: We invest in your professional development and career advancement.
• Celebrating Excellence: We recognize and reward outstanding contributions.
• United by Purpose: Every project you work on makes a real difference for New Brunswickers.
• Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

About the team:
Service New Brunswick (SNB) is building a new, dynamic team to transform how we deliver IT services across the province. As one of the largest IT employers in New Brunswick, with over 800 technology professionals located across the province, we are dedicated to having an agile, client-focused approach, acting as a strategic partner to government departments, health authorities, schools, and other public sector organizations.

What will you be doing?

The Business Analyst will work with business owners, project managers, technical teams, and external service providers to support the delivery of technology solutions that meet operational and business objectives.

Responsibilities include but are not limited to:

• Working with business and technical stakeholders to gather, document, and validate business requirements.
• Conducting stakeholder consultations, workshops, and business analysis activities.
• Documenting current-state and future-state business processes, workflows, and business rules.
• Identifying business challenges, operational gaps, risks, dependencies, and opportunities for improvement.
• Supporting the development of business cases, process maps, standard operating procedures, and other project deliverables.
• Supporting enterprise communications and telecommunications initiatives, including Microsoft Teams Phone deployments and service modernization projects.
• Supporting analysis activities related to notification and messaging services, including SMS, email-based notifications, and citizen communication platforms.
• Supporting projects involving appointment scheduling, public notifications, reminder services, and digital communication solutions.
• Documenting operational, reporting, data, integration, and security requirements.
• Assisting with User Acceptance Testing (UAT), defect management, and validation activities.
• Supporting implementation planning, transition-to-operations activities, and project deployments.
• Producing reports, dashboards, and analysis to support operational and management decision-making.
• Developing documentation, training materials, and user communications as required.
• Building collaborative relationships with stakeholders, clients, and service providers.
• Contributing to continuous improvement initiatives and process modernization efforts

What do you need to be successful?

ESSENTIAL QUALIFICATIONS: A university degree in Computer Science, Business Administration, Information Technology, or another related discipline and a minimum of 4 years of related experience;

OR

A two (2) year college diploma in a related discipline and a minimum of 6 years of related experience involving business process analysis, requirements documentation, and supporting business systems.

Subject to the response to this competition, an equivalent combination of training and experience may be considered Subject to the competition, we may under-fill this position at a lower level.

Written and spoken competence in English is required.

Please state your language capability on your application.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

What qualifications can set you apart from other candidates?

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

• Telecommunications and Unified Communications
• Business Analysis and Process Improvement
• Systems Integration and Automation
• Reporting and Analytics
• Professional Certifications such as: ECBA, CCBA, CBAP, PMI-PBA

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS:

• On occasion, some travel throughout the province may be required.

• Some weekday evenings and/or weekend work hours may be required.

• Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

• Analytical Thinking: Ability to break down complex problems and identify solutions.

• Client Service Orientation: Committed to delivering value and building strong relationships.

• Effective Interactive Communication: Skilled in facilitating discussions and presenting ideas clearly.

• Results Orientation: Focused on achieving outcomes and meeting deadlines.

• Team Leadership: Ability to guide and influence cross-functional teams

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

• Planning and Organizing Skills

• Business Analysis skills, including requirements elicitation, process documentation & diagramming tools & techniques

• Consulting Skills

• Presentation Skills

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $59,930 - $83,824 annually – Pay Band 4 – Management and Non-Union Pay Plan

We strongly encourage you to submit your application via the online portal https://www.ere.gnb.ca/competition.aspx by using the “Apply Online” button to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by November 18, 2026 and indicate competition number 17847 (R85-2026/27-456).

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact [email protected].

We thank all those who apply however only those selected for further consideration will be contacted.

We are an Equal Opportunity Employer.

Veterans who demonstrate they are among the most qualified, shall be given preference at the time of appointment.