Business Analyst (Two-Year Term)

Location: 24 Colonnade Road, Ottawa ON (Free parking on-site)

Schedule: Daytime, Monday to Friday

Salary: $89,319 per year

What you will be doing…

Commissionaires Ottawa is modernizing the systems and processes that support our staff, clients, and mission. We are seeking a Business Analyst to join our Project Management Office (PMO) and help shape how our organization works through a multi-year enterprise transformation program.

Reporting to the Manager, PMO, you will elicit and document business requirements, map current- and future-state processes, and define the acceptance criteria that confirm new solutions work as intended. You will own end-to-end process design across initiatives such as the replacement of our financial, workforce management, and HR systems, standardizing processes before new systems are configured.

Working closely with stakeholders at our headquarters, regional offices, and in the field, as well as Technology Services and external vendors, you will be the bridge between business needs and the solutions that support them.

Some of your responsibilities include…

• Plan and lead requirements elicitation with business units and subject matter experts using interviews, workshops, surveys, observation, and document analysis
• Analyze, document, and prioritize business, functional, non-functional, and data requirements, including user stories, use cases, and business rules, and maintain traceability from business need through delivery
• Document current-state processes, identify pain points, root causes, and improvement opportunities, and lead the redesign of future-state processes using Lean principles and BPMN
• Own acceptance criteria, develop the testing strategy and test cases with the QA / Test Lead, confirm solutions meet requirements, and support user acceptance testing and defect triage
• Assess change requests for their impact on scope, schedule, and process design, in coordination with the Project Manager
• Translate business needs into requirements for vendors, including input to RFPs, solution evaluations, and fit-gap analyses
• Facilitate working sessions, resolve conflicting requirements, coordinate with the Project Coordinator on assigned initiatives, and prepare documentation and presentations for project teams, governance bodies, and senior leaders
• Assess the people-side impacts of change, and support training content, go-live, stabilization, and the hand-off of process and requirements documentation to Technology Services
• Maintain the enterprise process and capability model and process design standards, support the Process Review Board, and analyze enhancement requests and lessons learned after go-live

What’s in it for you?

• Work for a reputable and nationally known company
• Work in a challenging and rewarding work environment
• Employer paid professional development
• A comprehensive benefits package
• Generous paid time off, holidays and sick days
• Employee discount programs, social outings and holiday gatherings
• Free parking on-site

You’re a good fit if you…

• Are a skilled facilitator who can draw out what people know, even from busy subject matter experts
• Think end to end, considering how a change in one area affects other teams, systems, and data
• Write clear, structured documentation and can explain complex ideas to technical and non-technical audiences
• Build trust, manage expectations, and resolve competing priorities with diplomacy
• Are detail-oriented and organized, with the ability to manage several initiatives at once
• Work well independently and as part of a cross-functional team

Your must-haves:

• Degree in Business Administration, Commerce, Information Systems, Computer Science, or a related field (a relevant combination of education and experience will be considered)
• 5 years’ experience as a business analyst, ideally on enterprise system implementations or transformation projects
• Strong skills in requirements elicitation and process mapping (BPMN), with working knowledge of the BABOK Guide and Lean methods
• Experience with Agile and Waterfall delivery, including user stories, acceptance criteria, and user acceptance testing
• Experience contributing requirements to RFPs and vendor evaluations
• A high degree of discretion and the ability to handle sensitive corporate, employee, and client information responsibly
• Bilingualism (English and French) is considered an asset
• CBAP, CCBA, PMI-PBA or Lean Six Sigma certification is considered an asset
• Experience with ERP, workforce management or HR systems is considered an asset
• Must be eligible for and able to obtain and maintain a Government of Canada Secret security clearance

Application Process

If we’re the right fit for you, we want to hear from you! Send us your resume and cover letter today!

NOTE: Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities.

Commissionaires Ottawa values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender and age.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Commissionaires’ Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires’ hiring process.

Commissionaires Ottawa does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology.

We appreciate all who apply; however, we will only be contacting candidates of interest.

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