Posted 16 days ago
Business Operations Manager - Acheson
@ Liebherr-Canada Ltd.
Alberta
SIGNALS
Overview
Liebherr-Canada Ltd. is hiring a Business Operations Manager in Acheson, Alberta, a full-time role. The work covers warranty claims management, sales administration, training needs and a technical trainer, digital customer-support tools, and escalations for key customers. The posting requires 3-5 years of experience and a Heavy Equipment Technician journeyperson certificate or related engineering technology degree, and offers a $5,000 annual license bonus and 3 weeks' vacation.
Responsibilities:
- Oversee end-to-end warranty claims process
- Maintain sales and commercial administrative processes
- Conduct training needs assessments and manage Technical Trainer
- Lead digital tools for customer support
- Serve as escalation point for critical customer issues
Requirements summary:
- 3-5 years of relevant work experience
- HET Journeyperson Certificate or related Engineering Technology degree
- Previous experience in heavy equipment business
- Passion for learning in an evolving industry
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 3+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Heavy Equipment Technician (HET) Journeyperson Certificate |
| Education | Trade certificate (preferred), College diploma (preferred) |
| Fields of study | Engineering Technology |
| Perks mentioned | Generous paid time off, Retirement plan, Performance bonus, Wellness, Paid training, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Liebherr-Canada Ltd.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 11 |
Job description
Responsibilities
- Warranty management: Oversee the end-to-end warranty claims process, from initial customer submission and validation to investigation, resolution, and final settlement.
- Administration: Maintain efficient administrative processes to support the sales and commercial teams, including order processing, invoicing queries, and customer inquiries.
- Training Management: Conduct needs assessments to identify knowledge and skill gaps within the commercial and customer-facing teams. Manage Technical Trainer position.
- Digitization: Lead the strategy and implementation of digital tools and platforms to transform the customer support experience.
- Technical Support: Act as a key escalation point for critical customer issues, managing client relationships and ensuring high levels of satisfaction and retention.
- Act as main point of contact for major projects, when assigned.
- Other duties as assigned.
Competencies
- 3-5 years of relevant work experience.
- Heavy Equipment Technician (HET) Journeyperson Certificate or a related Engineering Technology degree.
- Previous experience in Heavy Equipment business.
- Great attitude that will fit with the Liebher team, highly dynamic, functional team.
- A passion for learning and adapting to a constantly evolving industry.
- Extensive benefits with employer paid premiums starting day 1
- $5,000 annual License Bonus*
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3,000 annual allowance for continuing education
- International training & development work opportunities for select roles*
- Top of the line equipment
- And much more!
One Passion. Many Opportunities.
The Company
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.
Location
Liebherr-Canada Ltd.
10440 267 ST
T7X 6A2 Acheson, AB
Canada (CA)
Contact
Sophia Jager
[email protected]
Journal
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