Business Operations & Product Development Manager

We are seeking a Business Operations & Product Development Manager to play a key role in strengthening our day-to-day operations, driving strategic initiatives, and expanding our product portfolio. This is a dynamic, hands-on position for a resourceful, analytically minded professional who thrives at the intersection of business operations, strategy, procurement, regulatory compliance, and product development.

Working closely with management and across business functions, you will oversee critical operational processes, identify opportunities for improvement, manage commercial and procurement initiatives, and lead the sourcing and regulatory pathway of new medical device products from concept through to market launch and beyond.

What You'll Do

1. Business Operations, Process Improvement & Cross-Functional Leadership

• Oversee and coordinate day-to-day business operations, ensuring efficiency, accuracy, accountability, and timely execution across functions.
• Monitor and support end-to-end operational workflows, including purchasing, supplier coordination, order processing, inventory, logistics, invoicing, and customer service.
• Use our ERP system (Odoo) to monitor transactions, maintain operational visibility, troubleshoot issues, and support informed decision-making.
• Serve as a key point of contact for resolving complex operational challenges alongside management, addressing escalated customer or supplier concerns, and coordinating solutions across teams.
• Collaborate with colleagues, management, suppliers, and external partners to maintain service quality and support business objectives.
• Proactively identify and assess operational bottlenecks, inefficiencies, and opportunities to strengthen processes, systems, workflows, and service delivery.
• Conduct research, comparative assessments, and cost-benefit analyses to evaluate operational solutions and strategies.
• Lead the implementation of approved improvements, including system enhancements, workflow optimization, and change management initiatives.
• Develop and refine internal policies, procedures, documentation, and controls to improve consistency, accountability, compliance, and operational performance.

2. Business Strategy & Growth Initiatives

• Support management in identifying strategic opportunities, operational risks, and initiatives that drive sustainable business growth.
• Conduct market, industry, competitor, and supplier research to inform strategic and commercial decisions and to identify emerging opportunities and risks.
• Evaluate potential initiatives based on feasibility, organizational capabilities, financial considerations, and long-term business objectives.
• Coordinate and lead cross-functional projects, engaging internal teams and external stakeholders to deliver results.

3. Procurement, RFPs & Commercial Operations

• Manage the end-to-end review, preparation, and submission of competitive bids, requests for proposals (RFPs), and other public- and private-sector procurement opportunities, ensuring accuracy and timeliness and supporting contract implementation.
• Evaluate tender requirements, contractual terms, compliance obligations, operational capacity, and commercial viability to inform bid decisions.
• Collaborate with suppliers and stakeholders to develop competitive, accurate, and compliant proposals.
• Support pricing strategies through cost analysis, market research, supplier negotiations, and assessment of contractual and commercial considerations.

4. Regulatory Affairs & Medical Device Product Development

• Apply knowledge and experience of Health Canada's medical device regulations, including device classification, Medical Device Licence (MDL) applications, and Medical Device Establishment Licence (MDEL) requirements, to ensure our products and operations remain compliant.
• Identify and source new medical device products that align with our strategy, customer needs, and market opportunities.
• Work with internal and external stakeholders to bring identified products to market, including regulatory bodies, certification and testing laboratories, product manufacturers, and marketing agencies.
• Manage products through each stage of the product life cycle, from initial evaluation and regulatory approval through launch, post-market activities, and eventual discontinuation.

What You Bring

Qualifications, Experience & Skills

• Bachelor's degree in Business Administration, Management, Finance, Life Sciences, Biomedical Engineering, or a related field.
• 3+ years of relevant professional experience in business operations, business development, procurement, supply chain management, project management, regulatory affairs, or a comparable cross-functional role.
• Knowledge and experience navigating Health Canada medical device regulations.
• Demonstrated experience improving business processes, coordinating complex workflows, managing projects, or independently resolving operational challenges.
• Proficiency with Microsoft 365 applications and familiarity with ERP or business management systems.
• Strong analytical and problem-solving abilities, with the capacity to assess complex issues and develop practical solutions.
• Excellent written and verbal communication skills, with the ability to engage colleagues, management, customers, suppliers, and other stakeholders.
• Strong organizational skills, attention to detail, and the ability to manage competing priorities and deadlines.
• Resourceful, adaptable, and eager to learn, with a keen eye for new opportunities.
• Proactive and self-directed, taking initiative and ownership of work with minimal supervision.

Additional Assets

• Experience sourcing and launching medical device products, or managing products across their life cycle.
• Experience working with manufacturers, certification and testing labs, or marketing agencies.
• Experience with public-sector procurement, RFP preparation, contract review, or regulatory compliance.
• Familiarity with ERP platforms such as Odoo or Zoho.
• Experience in healthcare, medical equipment distribution, wholesale distribution, or another regulated industry.
• Exposure to inventory management, purchasing, logistics, or supplier relationship management.
• Experience leading process improvements, implementing business systems, or supporting organizational change.

Why Join Global Medical Products?

• Meaningful Impact: Contribute to a Canadian company whose products and services support healthcare providers and essential patient care across the country.
• Ownership & Autonomy: Take real responsibility for initiatives, exercise independent judgment, and see the direct impact of your contributions.
• Diverse Experience: Gain exposure to business strategy, operations, procurement, regulatory affairs, product development, and cross-functional project leadership.
• Professional Growth: Expand your capabilities through hands-on learning, mentorship, leadership opportunities, and involvement in strategic business decisions, with room to grow within the company.
• Collaborative Culture: Join a supportive, close-knit team where your perspective matters, collaboration is valued, and your contributions are recognized.
• Innovation & Continuous Improvement: Help shape how we operate, identify new opportunities, and contribute ideas that support the company's evolution.
• Work-Life Balance: Be part of a workplace that values sustainable performance, mutual respect, and employee well-being.