Business Process Manager

Job Description

• Current work authorization for Canada is required for all openings
• You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement
• The work location for this role is 483 Bay Street in Toronto until approximately late 2026 when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

As a Business Process Manager, you will play a key role in leading business process change management initiatives and providing business process management expertise in support of Fidelity Canada strategic goals.

You will lead change management projects, provide comprehensive support to business led activities on Fidelity Canada projects, and enhance organization’s capabilities to address operational inefficiencies and find opportunities for improvement.

What You Will Do

You should consider this opportunity if you are passionate about continuous improvement, have demonstrated experience in business process optimization and possess strong critical thinking skills. In this role, your responsibilities will focus on several key areas:

Business Process Management

• Lead discovery work for business initiatives and facilitate problem solving workshops among cross-functional working groups and stakeholders.

• Analyze complex business issues, identify pain points, and communicate issues in a logical thought sequence to stakeholders.

• Identify process risks and collaboratively, along with other stakeholders, design solutions to minimize the impact of such risks.

• Business Process Design that provides value added solutions to business groups aligning with risk, regulatory and compliance requirements.

• Develop End-to-End process and value stream mapping to capture current state and future state process design.

Assignment & Initiative Management

• Lead business change management assignment to successful completion including engaging and supporting business stakeholders to achieve desired outcome of improved operational processes, reduced risk, and enhanced client experience.

• Through assignments on cross-functional projects’ teams, BPM will be accountable for preparing or coordinating documentation of changes in business processes (process flow-charts in current and post state), post-implementation operating procedures, and target operating models.

• Support development of process documentation, procedures, technical requirements, and end-user materials for change initiatives.

• BPM will also provide necessary support to Learning & Development team in creation and delivery of training material as they relate to changed business processes.

• Prepare effective communication and presentations for stakeholder groups and senior management.

Collaboration & Innovation

• Develop and maintain a strong alliance with the Fidelity Canada Risk team to ensure a strong focus on risk reduction is an integral aspect of our program.

• Identify process risks and collaboratively, along with other stakeholders, design solutions to minimize the impact of such risks.

• Develop and maintain strong relationships with business partners across Fidelity Canada to ensure operational excellence program is responsive to business needs and enhances client experience.

• Collaborate with technology implementation partners to propose and implement digitalization and automation solutions that align with the organization’s goal of creating a digitally enabled workplace.

• Collaborates with business partners to understand their process management needs and promotes BPM techniques that can support their automation and operational efficiency efforts.

• Collaborates with technology teams to ensure alignment with IT tools and processes, and adoption of advanced technologies.

What We Are Looking For

• Post-secondary education in the areas of IT, Business or related field are preferred or equivalent experience.

• Business Process Analysis/Management education and/or related work experience.

• A minimum of 3 years work experience in the roles related to Business Process Management, Process Improvement or Operational Excellence

• Minimum of 3 years’ experience in the financial industry.

• Lean Six Sigma certifications (Green Belt or Black Belt) would be considered an asset.

What You'll Need

• Demonstrated experience in business process management and improvement

• Excellent listening, written and verbal communication skills.

• Strong analytical and problem-solving skills

• Organizational awareness, focus on key partnerships, teamwork and relationships building.

• Business case development and financial modelling

• Comfort working in ambiguous environments

• Solid understanding of finance industry and core business processes.

• Solid understanding of technology trends.

• Innovation and Creativity.

Fidelity Benefits and Perks!

• 100% remote and hybrid work arrangements

• Competitive total compensation package

• Opportunity to participate in Fidelity profit-sharing program

• Company contributes into your RRSP, without a matching requirement from you

• Health benefits and coverage, with no requirement for employee paid premiums, including up to $5000 for therapy

• Health Care Spending Account

• TELUS Health Virtual Care app

• Health and Fitness Reimbursement

• Up to $650 for home office equipment

• Generous time off policy

• 2 paid days annually to volunteer

• Access to over 11,000 training and development courses

• Tuition reimbursement

• Monetary awards for completing a required designation

• Annual dues reimbursement for professional designations

• Pregnancy/Parental/Adoption Leave - Fidelity will top-up to 100% of your salary for a period of 25 weeks

Total Rewards That Reflect Your Impact:

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.

For this role, your total rewards include:

• Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary pus target bonus) ranges from $111,000 to $146,000, based on your experience and qualifications.

• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference. This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada's Top 100 Employers
o Greater Toronto's Top Employers
o Canada's Top Family-Friendly Employers
o Canada's Top Employers for Young People

• Great Place To Work® Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today's Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer

Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team