Posted 5 months ago
Business Solutions Specialist
@ Ice Western
Calgary, Alberta
Overview
ICE Western is hiring a Business Solutions Specialist to support and optimize its ERP systems and business processes. The role analyzes operational needs, improves workflows, troubleshoots system issues and supports users across departments. The position is full-time, and the posting offers health, dental and vision coverage, paid vacation, RRSP matching and an educational allowance.
Responsibilities:
- Improve and maintain ERP systems and modules
- Analyze processes and identify automation opportunities
- Support users with ERP troubleshooting and training
- Build reports, dashboards and KPIs
- Coordinate with vendors and consultants on projects
Requirements summary:
- Post-secondary education in business, IT or a related field
- Previous ERP implementation, administration or support experience
- Strong analytical and troubleshooting skills
- Proficiency in Microsoft Excel
- SYSPRO experience an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-06-18
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Plant or factory |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred) |
| Fields of study | Business, Information Technology, Computer Science |
| Perks mentioned | Generous paid time off, Retirement plan, Wellness, Transit support, Paid training, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Ice Western
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
ICE has been a HVAC manufacturer with two facilities in Canada with one in Winnipeg (since 1961) and Calgary (since 1991) and one in the USA, Tennessee (since 1993). With years of proven direct fired heater and indirect fired experience behind us, we offer a comprehensive product line of direct fired and indirect fired equipment with integral packaged DX cooling. ICE cooling provides some of the highest efficiencies (EER) in the industry by utilizing digital scroll compressors, digital superheat controller, electronic expansion valves, and variable speed condenser fans (floating head design). Since our inception, ICE has strived to be a leader in the industry by following these main principles. Commitment to success: The success of our customers and employees. To us, success is driven by loyalty that comes from service, quality and innovation. This attitude goes into all our projects, from the initial design stages, to the manufactured product, through to the commissioning phases and on going service to the customers. Product recognition: Distribute a product that has been recognized by the HVAC industry for innovation and excellence. The ICE product has withstood the test of time. The knowledge the company has gained from its years of experience and breadth of building types makes ICE well equipped to handle a variety of today’s air management applications. Many new products are on the horizon to meet ever-increasing concern over energy costs, consumption and impact on our environment. One size does not fit all, which is why ICE offers custom configurations for air handling, heat recovery, and process units. As with our standard units, these custom systems are built with energy recovery and conservation in mind, which means lower operating costs in the long run. You can trust that we stand behind every unit we manufacture with a well trained staff and representative network. “We service what we sell!”
- LinkedIn followers
- 984
- People associated on LinkedIn
- 69
- Reported office locations
- 9765-54th Street S.E., Calgary, AB, US
- Business categories
- Machinery Manufacturing
- Heating, Ventilation, and Air Conditioning (HVAC)
- Industrial
- Manufacturing
- Other recorded names
- Ice Western
- ICE Western Sales
- Specialties
- Custom Designed HVAC products
- 91 + high effiency product with DX cooling
- Commercial and Industrial HVAC products
- and Explosion proof and hazardous location HVAC units
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
ICE has been a HVAC manufacturer with two facilities in Canada with one in Winnipeg (since 1961) and Calgary (since 1991) and one in the USA, Tennessee (since 1993). With years of proven direct fired heater and indirect fired experience behind us, we offer a comprehensive product line of direct fired and indirect fired equipment with integral packaged DX cooling. ICE cooling provides some of the highest…
| Field | Value |
|---|---|
| Industry | Mechanical Or Industrial Engineering |
| Company size | 51-200 employees |
| Headquarters | Calgary, AB |
| Organization type | Privately Held |
| Year founded | 1991 |
| Specialties | Custom Designed HVAC products91 + high effiency product with DX coolingCommercial and Industrial HVAC productsand Explosion proof and hazardous location HVAC units |
| Open jobs on Jobsy | 15 |
| View page |
Since 1991, ICE Western Sales has been manufacturing custom HVAC solutions for commercial and industrial clients. With a team of 250+ employees, our commitment to service, safety, and innovation continues to drive our success. Titan Matrix, a division of ICE Western, designs high-performance HVAC systems for mission-critical data center environments.
Why Choose ICE Western
- Industry Leader: Join an established and growing manufacturer.
- Career Growth: Build your career through training, development, and advancement opportunities.
- Innovative Environment: Work with advanced technology in a modern manufacturing facility.
- Great Team: Be part of a collaborative culture focused on quality, safety, and continuous improvement.
Job Summary
We are seeking a knowledgeable and detail-oriented Business Solutions Specialist to support the improvement, and ongoing optimization of our ERP systems and business processes. This role will work closely with cross-functional teams to analyze operational needs, improve workflows, troubleshoot system issues, and support users across the organization.
The ideal candidate has experience with ERP systems, strong problem-solving abilities, and a solid understanding of business operations, data management, and process improvement.
Responsibilities
- Assist with ERP system improvements, upgrades, and ongoing optimization
- Analyze current business processes and identify opportunities for automation and efficiency improvements
- Collaborate with departments including operations, procurement, accounting, sales, and inventory management to improve system workflows
- Configure, test, and support ERP modules and integrations
- Troubleshoot ERP-related issues and provide user support and training
- Develop and maintain system documentation, procedures, and reporting tools
- Assist with data migration, validation, and system setup activities
- Create and maintain reports, dashboards, and KPIs to support business operations
- Coordinate with software vendors, consultants, and internal stakeholders on projects and system enhancements
- Support continuous improvement initiatives related to business systems and operational processes
- Ensure data accuracy, consistency, and integrity across systems
Qualifications
- Post-secondary education in Business, Information Technology, Computer Science, or a related field
- Previous experience working with ERP systems implementation, administration, and support
- Strong understanding of business operations, workflows, and process improvement
- Experience with ERP platforms. SYSPRO experience would be considered an asset.
- Strong analytical, troubleshooting, and organizational skills
- Proficiency in Microsoft Office, particularly Excel
- Experience with reporting tools, SQL, or data analysis is considered an asset
- Excellent communication and interpersonal skills
- Ability to manage multiple projects and priorities in a fast-paced environment
Preferred Skills
- Experience leading or supporting ERP implementation projects
- Knowledge of inventory, purchasing, accounting, manufacturing, or distribution processes
- Experience with system integrations and workflow automation
- Project management experience is an asset
Compensation & Benefits
- Competitive Wages – Based on experience and trade tickets.
- Comprehensive Health, Dental & Vision Coverage.
- Paid Vacation – Recharge and rest.
- RRSP Matching Plan – Build your financial future.
- Educational Allowance – Support for training and certifications.
- Employee Assistance Program – For work and life balance.
- Free Parking & Company Events – Team spirit from day one.
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