Business Systems Solution Designer

Company Description Central Graphics & Container Group Ltd. is a machinery company headquartered at 5526 Timberlea Blvd in Mississauga, Ontario, Canada. The organization focuses on providing equipment and solutions for the graphics and container industries, supporting operational efficiency and production quality. As a locally based company, it offers opportunities to work closely with manufacturing and industrial processes. Team members can contribute to practical, technology-enabled improvements in how products are designed, produced, and delivered.

Role Description The Business Systems Solution Designer is a full-time, on-site role based in Mississauga, ON. The primary objective of this role is to translate functional business requirements into scalable, maintainable system configurations across Microsoft Dynamics 365 Finance & Operations (F&O), Customer Engagement (CE), and the Power Platform. Under the direct guidance and technical oversight of the Senior Solution Architect, the incumbent supports the optimization of enterprise applications, automates manual business processes, and resolves operational platform issues.

Key Responsibilities

Solution Design & Configuration

• Participate in requirements and solution design sessions led by the Business Analyst
• Translate approved business requirements into solution designs and system configurations.
• Recommend opportunities to improve business processes through system configuration and automation.
• Configure and support functionality within Dynamics 365 F&O, Dynamics 365 CE, and related business systems.
• Develop low-code process automation solutions, cloud flows, and internal business applications using Power Automate and Power Apps.
• Document solution designs, process flows, configuration decisions, and testing requirements.
• Present proposed solutions to the Senior Solution Designer/Architect for technical review, architectural alignment and approval.

Dynamics 365 Support

• Assist in the design and configuration of Dynamics 365 solutions.
• Support enhancements across finance, operations, manufacturing, customer service, sales, and supply chain processes.
• Configure workflows, forms, business rules, and security roles.
• Research and recommend standard platform capabilities to address business requirements.
• Assist with application support, diagnosing and resolving functional configuration errors and system performance bugs.

Automation & AI

• Design and develop business process automations using Power Automate.
• Support Power Apps and other low-code solutions where appropriate.
• Assist in the development of AI-enabled solutions using Microsoft Copilot, Copilot Studio, and other Microsoft AI capabilities.
• Identify opportunities to reduce manual effort through automation and process improvement.

Testing & Deployment

• Create and execute test plans.
• Support user acceptance testing activities.
• Assist with solution deployments and post-implementation support.
• Work with users to validate solutions and ensure requirements are met.

Documentation & Knowledge Sharing

• Maintain solution documentation and support materials.
• Develop user guides and process documentation.
• Contribute to knowledge transfer activities and cross-training initiatives.
• Support efforts to reduce dependency on individual subject matter experts.

Qualifications

Education

• College diploma or university degree in Information Technology, Business, Computer Science, or a related field.

Experience

• 2-5 years of experience supporting or configuring business applications.
• Experience with Microsoft Dynamics 365, ERP, CRM, or similar enterprise systems.
• Experience with Power Platform, particularly Power Automate, is considered an asset.
• Exposure to business process improvement and workflow automation.
• Experience in manufacturing, distribution, finance, or operations environments is an asset.

Technical Knowledge

Preferred experience with:

• Microsoft Dynamics 365 F&O
• Microsoft Dynamics 365 CE
• Power Automate
• Power Apps
• Power BI
• Microsoft Copilot
• Copilot Studio
• Business process automation
• Data integrations and enterprise applications

Key Competencies

• Strong analytical and problem-solving skills
• Attention to detail
• Process-oriented thinking
• Ability to learn new technologies quickly
• Strong written and verbal communication skills
• Collaboration and teamwork
• Customer service mindset
• Continuous improvement focus

Assets / Nice-to-Have Qualifications

• Prior exposure to Microsoft Learn or active exploration of the Power Platform ecosystem.
• Familiarity with Agile, Scrum, or corporate ticket-tracking tools (e.g., Jira, Azure DevOps).
• Existing foundational Microsoft credentials, such as PL-900 (Power Platform Fundamentals) or PL-200 (Power Platform Functional Consultant)