Posted 13 days ago
Business Technology Operations Specialist
@ MMI Group
Winnipeg, Manitoba
Overview
MMI Group, a Winnipeg commercial real estate firm, is hiring a full-time Business Technology Operations Specialist in its Business Solutions team to support Microsoft 365 administration, user access, vendor coordination and process automation. The role reports to the Vice President, Human Resources & Business Solutions and requires post-secondary education or equivalent practical experience plus at least 3 years in IT operations. The posting states an application deadline of November 15, 2026.
Responsibilities:
- Provide first and intermediate technology support to employees
- Administer Microsoft 365 accounts, licences and permissions
- Manage access requests and support periodic access reviews
- Build and maintain Power Automate workflows
- Maintain technology inventory, licences and vendor records
Requirements summary:
- Post-secondary education in IT or business operations, or equivalent practical experience
- Minimum 3 years in IT operations or Microsoft 365 administration
- Working knowledge of Microsoft 365, SharePoint Online and Power Platform
- Experience coordinating with MSPs and software vendors
- Strong communication and customer service skills
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Indigenous peoples, Women, Newcomers to Canada, 2SLGBTQ+ |
| Education | College diploma (preferred) |
| Fields of study | Information Technology, Systems Administration, Business Operations |
Summary and details written by AI from the posting; the employer’s posting is the authority.
MMI Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
- People associated on LinkedIn
- 45
- Other recorded names
- MMI Group
| Field | Value |
|---|---|
| Industry | Real Estate |
| Headquarters | Winnipeg, Manitoba |
| Open jobs on Jobsy | 3 |
| View page |
Position Title: Business Technology Operations Specialist
Department: Business Solutions
Employment Type: Permanent, Full-Time
Application Deadline: November 15, 2026
PURPOSE
Building trust through excellence.
VISION
Relentlessly advancing commercial real estate to provide remarkable experiences.
CULTURE
Stewardship and empowerment; integrity and fair play; remarkable experiences; mutual respect and authenticity; relationship-driven success; internal recognition and role clarity; fun!
About the Company:
MMI Group is a full-service commercial real estate firm in Winnipeg, Manitoba, that provides solutions in brokerage, property management, and advisory services.
We are looking for a proactive and service-oriented Business Technology Operations Specialist to join our Business Solutions team. If you're someone who enjoys solving technology challenges, supporting people, improving business processes, and ensuring systems run smoothly behind the scenes, we'd like to hear from you.
Summary:
The Business Technology Operations Specialist plays a key role in supporting MMI Group's day-to-day technology operations and business systems. Acting as the primary connection between employees, technology vendors, our Managed Service Provider (MSP), and internal stakeholders, this position helps ensure the organization's technology environment remains secure, efficient, and reliable.
The Business Technology Operations Specialist supports Microsoft 365 administration, user access management, technology operations, vendor coordination, process automation, cybersecurity activities, and business continuity initiatives. The successful candidate will help employees get the most from technology while identifying opportunities to improve service delivery, streamline processes, and support organizational growth.
The Business Technology Operations Specialist reports directly to the Vice President, Human Resources & Business Solutions.
Required Skills and Abilities:
- Post-secondary education in Information Technology, Systems Administration, Business Operations, or a related field; equivalent practical experience will be considered.
- Minimum 3 years of experience in IT operations, Microsoft 365 administration, systems support, technology coordination, or a related role.
- Experience administering user accounts, permissions, software licensing, endpoint devices, and technology assets.
- Working knowledge of Microsoft 365, SharePoint Online, Power Platform, and Microsoft Power Automate.
- Experience supporting employee onboarding, role changes, and offboarding activities from a technology and access management perspective.
- Familiarity with Azure concepts, identity and access management, cybersecurity best practices, and security awareness programs.
- Understanding of networking fundamentals, backup and recovery processes, and business continuity principles.
- Experience coordinating with Managed Service Providers (MSPs), software vendors, and external technology partners.
- Ability to troubleshoot and resolve a wide range of hardware, software, Microsoft 365, and end-user technology issues.
- Experience maintaining technology inventories, software licensing records, vendor agreements, and asset lifecycle documentation.
- Strong analytical and problem-solving skills with the ability to identify root causes and recommend practical solutions.
- Excellent organizational and time management skills with the ability to manage multiple priorities, deadlines, and competing demands.
- Strong customer service orientation with a commitment to providing responsive, professional support to internal stakeholders.
- Effective verbal and written communication skills, with the ability to communicate technical information to non-technical audiences.
- Ability to work independently while building collaborative relationships across departments and with external partners.
- High attention to detail and commitment to maintaining accurate records, documentation, and operational procedures.
- Experience identifying opportunities to improve processes, automate routine tasks, and increase operational efficiency.
- Experience supporting technology projects, system implementations, migrations, or organizational change initiatives is considered an asset.
- Experience working in a commercial real estate, professional services, or multi-site business environment is considered an asset.
- Demonstrated professionalism, sound judgment, adaptability, and a commitment to continuous improvement.
Duties and Responsibilities:
Technology Operations & User Support
- Provide first-line and intermediate technology support to employees.
- Troubleshoot hardware, software, Microsoft 365, and workplace technology issues.
- Coordinate and manage technology support requests from intake through resolution.
- Work closely with our MSP to escalate and resolve more complex issues.
- Maintain system documentation, support procedures, and service records.
- Identify recurring issues and help implement long-term solutions.
Microsoft 365 Administration
- Administer Microsoft 365 environments, including user accounts, licenses, groups, and permissions.
- Support SharePoint Online, Teams, Outlook, and related Microsoft services.
- Assist with system maintenance, upgrades, and cloud-based technology initiatives.
- Support onboarding, role changes, and offboarding activities from a technology perspective.
Security & Access Management
- Manage user access requests and permission changes.
- Support periodic access reviews and compliance requirements.
- Coordinate operational cybersecurity activities with our MSP.
- Assist with security awareness initiatives and remediation activities.
- Support incident response, documentation, and follow-up activities.
Process Improvement & Automation
- Identify opportunities to eliminate manual work and improve efficiency.
- Develop and maintain workflows using Microsoft Power Automate, SharePoint Online, Forms, and other Microsoft 365 tools.
- Collaborate with business stakeholders to improve operational processes.
- Monitor and maintain existing automations and troubleshoot issues when needed.
Vendor & Asset Management
- Maintain records for laptops, software licenses, warranties, and other technology assets.
- Coordinate technology purchases, renewals, and vendor relationships.
- Monitor software licensing and identify cost optimization opportunities.
- Track technology inventory and equipment lifecycle planning.
Project & Business Support
- Assist with technology implementations, migrations, deployments, and upgrades.
- Support business continuity and disaster recovery planning activities.
- Coordinate project logistics including user provisioning, equipment, vendor communications, and readiness activities.
- Contribute to process documentation, operational procedures, and continuous improvement initiatives.
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MMI Group is committed to principles of anti-oppression and employment equity. We strongly encourage members of Indigenous, ethno-racial, 2SLGBTQQIA, female-identifying, Francophone, immigrant, refugee, differently abled and other equity-seeking groups to apply and self-identify.
If accommodation is required during the hiring process, please inform us once selected for an interview.
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