Cabin Crew Member - Toronto, ON

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet:

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Cabin Crew Member - YYZ

Overview of the role:

At WestJet, the Cabin Crew Member is a safety critical role. The role of a Cabin Crew Member is to balance delivering a remarkable guest experience while maintaining compliance with our regulated safety standards. Cabin Crew Members are ambassadors, they are what makes us WestJet. We're looking for candidates who embody our corporate values, who live them whether they are at work or play. You are there to ensure the safety of our guests, while creating the experience our guests have come to know and love about WestJet.

What you will bring to the team:

• You will ensure the safety, security, and comfort of all guests, which includes enforcing and following standard operating procedures to ensure compliance with WestJet and Transport Canada regulatory requirements.
• You are a true customer ambassador.
• You are a multitasker and are comfortable working in a fast-paced and time-sensitive environment, with a positive attitude.
• You understand the importance of safely performing on-time and bring a proven track record for punctuality and reliability.
• You are a traveler and are flexible to be away from home up to five (5) nights at a time.
• At WestJet, a second language is a true asset. As Canada’s favorite carrier, we are proud to offer secondary language services and candidates who speak English and one or more of the following languages are preferred: French, Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Portuguese, Dutch, Hindi, Punjabi, or Tagalog.

Responsibilities:

• Enforce and follow all Standard Operating Procedures to ensure compliance with WestJet and Regulatory Standards.
• Follow all procedures to properly operate safety and emergency equipment such as oxygen systems, aircraft doors, life rafts, evacuation slides, fire extinguishers, galley equipment, communication equipment, and lighting systems.
• Follow all procedures to safety perform on time (SPOT).
• Ensure and uphold exceptional traveler service standards, both inflight and on the ground.
• Complete service and sales in accordance with WestJet service standards.
• Anticipate and adhere to travelers’ needs.
• Effectively manage uncomfortable or challenging situations with the public.
• Carry oneself with the utmost professionalism and poise while on-duty or in the public eye.
• Must adhere to uniform and appearance standards as prescribed under company policy.

Experience and qualifications:

• Must be able to communicate with an advanced level of written and spoken English.
• Candidates must be proficient in reading the English language as one requirement to be successful in the completion of training.
• Priority will be given to candidates completely fluent in English and French.
• Must have 2-3 year's of customer service experience.
• Must be able to solve problems and make quick decisions in the interest of safety, crew, or traveler needs.
• Must be comfortable working in confined spaces.
• Must be flexible and able to work a varied schedule.
• Must be 19 years of age or older.
• Must hold a current valid passport; where a Canadian Passport is not held, a Canadian Permanent Resident card (accompanied with all individual Visas necessary to enable you to perform the duties of a Cabin Crew Member wherever WestJet operates) is required.
• Must be able to reach 204 cm without shoes and the ability to raise on the balls of the feet.
• Must be able to obtain and maintain an Airport Restricted Area Identification Card (requires a 5-year traceable history, a clear criminal record and a Canadian citizenship or Permanent Resident Card).
• Must be able to travel internationally (United States and beyond) without restrictions.
• Must be able to lift 50 pounds from floor to waist and 22 pounds’ overhead.
• Must successfully complete an initial training program, no absence from training is permitted.
• Must be able to travel away from home for an extended period.
• Must be ready and willing to work 24h/7d/365y; must be able to work any hour of the day, and any day of the week or year.
• Must be available for reserve shifts. When on call for reserve, Cabin Crew Members must be contactable and able to report to work within a prescribed period of time.
• WestJet is committed to ensuring the health, safety and well-being of our employees, and our travelers. As per our Alcohol and Drug Policy all offers of employment are conditional on passing a pre-employment alcohol and drug screening test.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [email protected].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [email protected].