Calgary Police Service - CPIC Information Specialist

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As a Canadian Police Information Centre (CPIC) Information Specialist, you will be responsible for delivering accurate, immediate information that frontline officers and external agencies rely on. The position is responsible for the creation, maintenance, and integrity of the majority of Calgary Police Service (CPS) records submitted to the CPIC. Primary duties include:

• Answer phones and radios to provide accurate and valid information requested by members to support charging decisions and investigations.
• Research, organize and disseminate highly sensitive and confidential data from a multiple of computer databases to field personnel in a concise and timely manner.
• Organizes and compiles the information to distribute the highly sensitive information to the appropriate officer or department.
• Process a wide range of record types, including: stolen/recovered vehicles, stolen/recovered license plates, missing/found persons, stolen or recovered property, including firearms.
• Enter CPS warrants into CPIC, handling 100-300 warrants per business day.
• Verify and update subject information using Sentry UA profiles, including tattoos, physical descriptors, addresses, and aliases.
• Ensure every CPIC entry is fully supported by the corresponding report or physical warrant, recognizing that inaccurate entries can impact police decision making locally and nationally.
• Organize, maintain, verify and distribute records to and from various sources (courts, police officers, law enforcement agencies across Canada), which include warrants, court orders, release documents, restraining orders and occurrence reports to facilitate arrest and court processes.
• Maintain the integrity and accuracy of all CPS entries on CPIC, by completing monthly validations, purge reports and daily warrant recall lists from Criminal, Traffic and Youth courts.

Qualifications

• A High School diploma or equivalency (i.e. GED) and a minimum of 2 years of related administrative experience in a law enforcement or justice-based environment.

• The ability to type at least 50 words per minute (wpm) is required.

• Preference will be given to applicants who have CPIC experience.

• Knowledge and experience working with Sentry (Niche) or Justice On-Line Information Network (JOIN) are considered assets.

• Success in this position requires emotional intelligence; creating and sustaining safe, respectful, and inclusive workplaces; promoting supportive, balanced, and professional accountability; building and maintaining relationships; developing self and others; striving for results.

Working Conditions: This position deals with emotionally troubling information/situations.

Pre-employment Requirements

• An enhanced security clearance will be conducted.
• Applicants will be tested for appropriate skills.
• Successful applicants must provide proof of qualifications. Education obtained from out of country must have or be able to obtain, an Education Credential Assessment (ECA) for confirmation of equivalent credentials.

Position and Pay Information

Business Unit: Calgary Police Service

Union: CUPE Local 38

Position Type: 3 Temporary (up to 12 months)

Compensation: Pay Grade 7 $36.60 - $48.97 per hour

Hours of work: Non-Standard 40 hour work week.

Days of work: This is a 24-hour, 7-day per week operation. Position works an average of 40 hours per week over an 8 week cycle.

Location: 5111 - 47 Street N.E.

Audience: Internal/External

Apply By: November 18, 2026

Job ID: 315605