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Posted 8 days ago

Call Center Operator

@ Jumbo Interactive

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Calgary, Alberta

$16.30/hrContract
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SIGNALS

Overview

Jumbo Interactive is hiring a contract Call Centre Operator for its Winter Lottery campaigns, a fixed-term project running from November 16 to April 17 at $16.30 per hour, with possible extension. The role takes lottery ticket orders by phone, enters and verifies purchaser data, processes mail-in orders and answers customer inquiries.

Pay:

$16.30 an hour

Responsibilities:

  • Prendre les appels de commandes de billets de loterie
  • Saisir et vérifier les données des acheteurs
  • Ouvrir, trier et traiter le courrier des commandes
  • Répondre aux demandes des clients et faire des appels de rappel

Requirements summary:

  • Excellent service à la clientèle
  • Habiletés de vente
  • Expérience antérieure en centre d'appels
  • Dactylographie rapide et efficace
  • Flexibilité et fiabilité

Tools & skills

Freshdesk
Source and dates

Employer career site / ATS feed · teamtailor

Employer posting date
2026-10-29
First seen by our source
2026-10-29
Source record updated
2026-11-02

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
SeasonalYes
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Jumbo Interactive

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

We deliver consumer lotteries, fundraising technology and lottery management services all over the world.

Full company description

Developing & operating the world's best lottery experiences, Jumbo is a dedicated and proven outcome-focused lottery enabler, providing lotteries with the tools needed to succeed and grow their returns. We provide the ultimate digital solution to powering lotteries large and small. Find Your Freedom - Jumbo is a leading digital retailer of both national jackpot lotteries and charity lotteries. We utilise the latest technology to craft an engaging and entertaining purchase experience for our customers across a range of digital platforms Founded in 1995, Jumbo Interactive has helped fund many government social initiatives such as hospitals, schools and veteran care via government duties generated by our lottery sales. The Company continues to drive growth in the lottery industry via our innovative technology while also upholding the highest standard of industry service and responsibility. This growth has not only benefited our lottery partners and suppliers, but also thousands of Jumbo Interactive shareholders around the world.

LinkedIn followers
6,439
People associated on LinkedIn
161
Reported office locations
  • 135 Coronation Dr, Level 11, Milton, Queensland 4064, AU
  • Manchester, GB
Business categories
  • Information Technology
  • Retail
Other recorded names
  • Jumbo Interactive
  • Jumbo Interactive Limited
Specialties
  • ecommerce
  • lottery management
  • Saas & Managed Services
  • Lottery Retailing
  • and Lotteries
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Developing & operating the world's best lottery experiences, Jumbo is a dedicated and proven outcome-focused lottery enabler, providing lotteries with the tools needed to succeed and grow their returns. We provide the ultimate digital solution to powering lotteries large and small. Find Your Freedom - Jumbo is a leading digital retailer of both national jackpot lotteries and charity lotteries. We utilise the latest…

FieldValue
IndustrySoftware Development
Company size201-500 employees
HeadquartersMilton, Queensland
Organization typePublic Company
Year founded1995
Specialtiesecommercelottery managementSaas & Managed ServicesLottery Retailingand Lotteries
Open jobs on Jobsy14
LinkedInView page
Job description

Call Center Operator

About Stride

Stride is a full-service lottery and fundraising organization that helps charitable and non-profit organizations generate revenue through professionally managed lottery programs across Canada.

For more than 30 years, Stride has brought together the strategy, marketing, technology, customer service, finance, operations, regulatory expertise, and project management required to plan, launch, and operate successful lottery campaigns. We work with foundations, healthcare organizations, and other mission-driven organizations to generate significant funding for healthcare initiatives, research, and community services.

Call Centre Operator

We are looking to hire numerous employees to join our Call Centre for our upcoming Winter Lottery campaigns. We are ideally looking for people who can commence from November 16th,2026 for a fixed-term project until April 17th,2026. These roles pay $16.30hr with a potential for contract extension beyond this.

What will you be doing?

The Call Centre Operator is the front-line voice of our lottery projects and provides the initial impression to lottery supporters. Operators will take calls for lottery ticket orders, enter purchaser data into the system, verify the data entered, open incoming mail orders, and complete data entry for mail-in orders.

In addition, the role will:

  • Answer phones and respond to customer inquiries.

  • Complete data entry and verify customer lottery ticket order information.

  • Provide ticket purchasers with lottery campaign information as detailed in the project reference binder.

  • Complete Freshdesk support tickets for customer service inquiries.

  • Courtesy Outbound reminder calls.

  • Assist with opening, reviewing, and sorting incoming lottery ticket mail orders.

  • Assist with filing as requested

  • Other duties as assigned.

What skills we would we like you to have:

  • Outstanding customer service skills

  • Exceptional selling skills

  • Previous call centre experience

  • Flexibility, adaptability and reliability

  • Strong problem-solving skills

  • Ability to type quickly and efficiently

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