Call Center Representative - WW Remote

Call Center Representative
Company: TigerTel
Location: Remote/100% Work From Home
(Only open to residents of New Brunswick and Nova Scotia)
Employment Type: Part-Time Weekends (Saturday and Sundays Only)
Compensation: $20/hr for training, $30/hr post-training

Are you seeking a rewarding, fast-paced work-from-home opportunity? We are currently looking for passionate, focused, and reliable individuals who thrive on helping others and are ready to excel in a dedicated weekend schedule.

In this role, you will serve as the frontline voice representing a diverse range of commercial businesses and medical offices across Canada and the United States. There are strictly no outbound sales or cold calls involved as this position is 100% focused on providing high quality, compassionate, and solution-oriented customer care through inbound calls.

Because we support critical business and medical operations, seamless reliability is key. Please note that working on holidays and statutory days falling on weekends may be required.

Key Responsibilities

• Inbound Call Handling: Field a high-volume of incoming calls while consistently maintaining a warm, positive, empathetic, and supportive tone.
• Customer Interaction: Deliver excellent service and maintain a professional, reassuring demeanor throughout every call.
• Accurate Information Gathering: Collect complete and precise message details, ensuring essential information is promptly and accurately relayed to our clients.
• Call Handling and Navigation: Efficiently navigate our advanced call-processing systems and software tools to manage incoming calls and prioritize customer needs.
• Performance Excellence: Adhere to company quality standards, response time metrics, and schedule guidelines.

What We Offer

• Consistent Scheduling: You will work a set schedule, so you know what you are working week to week! We have a variety of shifts from 10am-12am AST.
• Competitive Compensation: $20/hour during training, $30/hour post-training.
• 100% Work from Home: Enjoy the comfort and convenience of working from your home office.
• Comprehensive Training: We provide 1-2 weeks of structured training to set you up for long-term success on our platforms.
• No Sales Required: Purely inbound support! Help callers without the pressure of sales targets or outbound dialing

Personal and Professional Skills:

• Excellent verbal and written English communication skills, including strong grammar and spelling.
• A warm, pleasant, and upbeat speaking voice.
• Basic computer literacy in a Windows-based environment.
• Strong typing skills.
• Reliable attendance, punctuality, and time-management skills.
• Prior customer service experience is a plus, though not required.
• Bilingual (Spanish or French alongside English) is a strongly preferred asset.
• Minimum of a Secondary School Diploma or Canadian Adult Education Credential (CAEC) and at least 18 years of age.

Technical and Remote Setup Requirements:

Because you will be handling sensitive commercial and medical communications, a secure, professional, and reliable home workspace is essential. This position requires your full, undivided attention during your scheduled shift. Candidates must have a dedicated, quiet, and distraction-free home office that enables continuous focus and uninterrupted availability.

• Operating System: Desktop PC or Laptop running Windows 11 or higher. Mac/Apple products, Chromebooks, and tablets are not compatible.
• Display: Screen resolution of at least 1600 x 900. Dual monitor setup is highly recommended for optimal efficiency.
• Storage: Minimum of 1 GB available storage space on your Desktop PC or Laptop.
• Internet connection: High-speed internet with minimum speeds of 50 Mbps Download/10 Mbps Upload. You must pass a speed test.
• Hardwired Connection Required: Primary connection must be direct Ethernet. Wi-Fi, cellular hotspots, DSL, satellite, or dial-up connections are strictly prohibited.
• Audio Gear: Wired USB headset equipped with a microphone. Bluetooth or wireless headsets are not permitted.
• Distraction Free Environment: An area to operate out of that is free from noise and distraction while on calls.

How our Hiring Process Works:

Ready to take the next step toward a stable, supportive, and deeply rewarding workplace culture? We would love to review your application! Here is what you can expect during our recruitment process:

1. Submit your Resume: Apply directly through this job posting with your updated resume and information.
2. Comprehensive Application Review: Our hiring team reviews all incoming applications in the order they are received to guarantee a fair, thorough, and transparent process for every candidate.
3. Email Invitation and Next Steps: If your background, skills, and availability align with what we are looking for in our candidates, our hiring team will reach out directly via email with details on next steps.
4. If you are invited to advance in our hiring process, you will be expected to complete an assessment test, our full application, an internet speed test, and submit screenshots to show your remote setup meets our requirements.

Tigertel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.