Posted 2 months ago
Call Center Supervisor
@ American Iron and Metal
Laval, Quebec
Overview
American Iron & Metal, through its Kenny U-Pull division, is hiring a full-time Call Center Supervisor reporting to the Director of Customer Service. The role oversees call center agents, monitors call quality, sets team goals, schedules work, and prepares management reports. Bilingual French and English is required, with 3 years in a similar role and 2 years managing staff in a target-driven environment; the posting offers a competitive wage plus annual bonus.
Responsibilities:
- Supervise and coach call center agents
- Monitor live and recorded calls for quality
- Set team performance goals and expectations
- Plan and manage work schedules
- Prepare reports for management
Requirements summary:
- Bilingual in French and English (required)
- 3 years in a similar role
- 2 years managing personnel in a target-driven environment
- Knowledge of call center systems and technology (preferred)
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-09-08
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Management experience | 2+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Retirement plan, Employee discount, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
American Iron and Metal
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
American Iron & Metal (AIM) is a family-owned, Canada-based company founded in 1936. Since that day, AIM has grown to be recognized as one of the World’s most sophisticated metal recyclers, specializing in the recovery and recycling of scrap metal by-products. With the growth and support of our 4,000+ valued employees, we have evolved into a successful and multifaceted company with a global footprint and over 125 sites worldwide. The primary reason? An effective and thorough development strategy. Today, AIM’s operations are headed by its founder’s successors: Herbert, Ronald, and Ricky Black, who have vowed to uphold the company’s long-established standards for quality. From its humble Canadian origins, we have grown to become a sophisticated leader in ferrous and non-ferrous metal recycling (AIM Recycling), decommissioning & demolition (Delsan AIM), auto-parts sales & recycling (AIM Kenny U-Pull), manufacturing of solder assemblies (AIM Global Solder Solutions), construction waste recycling (AIM Eco-Centre), and production of customized industrial & mining products (AIM Minesource).
- LinkedIn followers
- 94,252
- People associated on LinkedIn
- 985
- Reported office locations
- 9100 Boul Henri-Bourassa E, Montréal, QC H1E 2S4, CA
- 75 Steel City Crt, Hamilton, Ontario L8H 3Y2, CA
- Business categories
- Construction
- Environmental Consulting
- Mining
- Waste Management
- Logistics
- Recycling
- Precious Metals
- Automotive
- Industrial
- Manufacturing
- Other recorded names
- American Iron and Metal
- American Iron & Metal (AIM)
- Specialties
- Ferrous Scrap Recycling
- Aluminum Recycling
- Copper Recycling
- and Nickel Chrome Based Metal Recycling
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
American Iron & Metal (AIM) is a family-owned, Canada-based company founded in 1936. Since that day, AIM has grown to be recognized as one of the World’s most sophisticated metal recyclers, specializing in the recovery and recycling of scrap metal by-products. With the growth and support of our 4,000+ valued employees, we have evolved into a successful and multifaceted company with a global footprint and over 125…
| Field | Value |
|---|---|
| Industry | Utilities |
| Company size | 1,001-5,000 employees |
| Headquarters | Montréal, QC |
| Organization type | Privately Held |
| Year founded | 1936 |
| Specialties | Ferrous Scrap RecyclingAluminum RecyclingCopper Recyclingand Nickel Chrome Based Metal Recycling |
| Open jobs on Jobsy | 279 |
| View page |
Company Description
At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting!
Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales.
Job Description
As part of a rapidly growing company and reporting to the Director of Customer Service, the Call Center Supervisor is responsible for overseeing call center agents, ensuring smooth daily operations, and driving overall team performance.
The incumbent will guide and motivate the team through coaching, mentoring, and regular feedback to help achieve performance objectives. The role also supports operations and handles more complex situations as needed.
What you're responsible for:
- Ensuring agents’ performance meets established standards and objectives
- Setting team performance goals and clearly communicating expectations
- Participating in employee development through coaching, mentoring and assessing training needs
- Monitoring live or recorded calls to ensure quality standards are maintained
- Evaluating and measuring team effectiveness and performance
- Planning and managing work schedules
- Preparing reports as required for management
- Proactively identifying areas for improvement and proposing value-added ideas or innovations to enhance or streamline work processes
- Performing any other related duties as required
Qualifications
To join our team:
- You are bilingual in French and English (required)
- You have 3 years of experience in a similar role
- You have 2 years of experience managing personnel in a target-driven environment
- You have knowledge of call center systems and technology (preferred)
Additional Information
What we offer:
- A competitive wage + annual bonus
- Group insurance after 3 months
- Group RRSP with employer matching contribution up to 3.5%
- Opportunities for advancement within the company
- Exclusive employee discounts on parts at any Kenny site
- Free coffee onsite
- Free onsite parking
American Iron & Metal and its subsidiaries offer equal employment opportunities to all. Only candidates selected for an interview will be contacted.
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