First seen by our source: 1 hour ago
Call Centre Booking Agent - Vancouver
@ Transdev Canada
Surrey, British Columbia
SIGNALS
Overview
Transdev Canada is hiring a casual Call Centre Booking Agent for its Cloverdale, BC location. The role communicates with drivers, passengers and staff by radio, assigns trips, and handles live same-day changes and incidents. It is a unionized casual position paying $35.63 per hour, pre-scheduled by seniority, with 3 to 4 eight-hour shifts per week.
Responsibilities:
- Communicate with drivers, passengers and staff by radio
- Assign trips to routes and process same-day changes
- Respond to emergencies, vehicle malfunctions and incidents
- Complete dispatch logs, mileage and road call reports
Requirements summary:
- One year of recent dispatching or driving experience (preferred)
- English reading, writing and speaking
- Strong knowledge of Vancouver area (preferred)
- Ability to work under pressure in noisy environments
- Microsoft Office and computer-based testing
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 24 |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Transdev Canada
| Field | Value |
|---|---|
| Open jobs on Jobsy | 15 |
Job description
Transdev Canada is hiring a Call Centre Casual Booking Agent for our Cloverdale location.
You will be responsible for communicating with drivers, staff, and passengers while maintaining a high standard of safety, ensuring all interactions and bookings prioritize the well-being of everyone involved.
Your role
You will be required to complete three computer-based tests assessing your proficiency in :
Join an international Group strongly rooted in the communities
Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.
Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.
In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.
And what about you? What drives you?
You will be responsible for communicating with drivers, staff, and passengers while maintaining a high standard of safety, ensuring all interactions and bookings prioritize the well-being of everyone involved.
Your role
- Communicate with drivers, passengers and staff via radio or other required communication devices in the English language.
- Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff as appropriate.
- Utilize the Trapeze PASS program.
- Assign trips to appropriate routes.
- Arrange for alternate or auxiliary transportation as required.
- Track and record daily driver/route activities including daily trip edit.
- Respond to customer, passenger and vehicle incidents.
- Communicate with operations staff regarding scheduling or passenger issues.
- Process live same-day trip changes as required.
- Complete daily dispatch paperwork to include dispatch logs, mileage reports, road call reports and other required reporting as needed.
- Troubleshoot problems with drivers, reservations information and trip assignments.
- Open and/or close facility as per First Transit policy, depending upon work shift.
- Other related duties as required.
- Competitive hourly pay of $35.63.
- A clean and positive work environment.
- Career advancement opportunities due to a strong presence across North America.
- The ability to have a positive social impact by operating sustainable mobility solutions.
- Join a Group committed to encouraging diversity and employee development.
- You have one year of recent experience with dispatching and/or driving (preferred).
- You have strong knowledge of Vancouver area, surrounding municipalities and local neighborhoods (preferred).
- You possess the ability to read, write and speak English.
- You have the ablitiy to communicate effectively and work with all departments and staff.
- You are capable of working independently within a team environment.
- You possess the ability to deal politely with the public.
- You are able to plan ahead and schedule work.
- You have the ability to anticipate problems, delegate tasks and make decisions under pressure.
- You can concentrate and focus on duties in busy and noisy environments.
- This is a casual, unionized position located in Cloverdale, BC.
- Pre-scheduled based on seniority.
- Casual availability.
- Possibility of 3-4 shifts per week, 8 hours.
- Call in day of shifts.
You will be required to complete three computer-based tests assessing your proficiency in :
- the Microsoft Office Suite and your knowledge of the Vancouver Mainland area;
- your logical and analytical skills;
- a personality assessment.
Join an international Group strongly rooted in the communities
Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.
Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.
In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.
And what about you? What drives you?
Journal
Only you can see this. Kept on this device, and in your account when you sign in.