Posted 3 days ago
Call Centre Operator
@ Saskatchewan Crop Insurance Corporation
Melville, Saskatchewan
Overview
Saskatchewan Crop Insurance Corporation is hiring a temporary full-time Call Centre Operator to answer producer inquiries by phone, mail and email and to provide AgriStability program information. The work also covers administrative tasks such as data entry, filing and processing faxed and Kofax imaging documents. The term runs up to December 31, 2025.
Responsibilities:
- Answer producer inquiries by phone, mail and email
- Provide AgriStability program information and options
- Resolve customer complaints with a high level of service
- Process faxed and Kofax imaging documents
- Perform data entry, filing and correspondence
Requirements summary:
- Frontline customer service experience
- Administrative and data entry skills
- Knowledge of call centre policies and procedures
- Ability to work confidentially and professionally
Tools & skills
Source and dates
Job-board feed · saskjobs
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Saskatchewan Crop Insurance Corporation
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
Description
What you'll do:
The Call Centre Operator reports to the Team Manager, Call Centre and is responsible providing excellent frontline customer service and answering producer questions using response guidelines in a courteous, respectful, professional and confidential manner. This position (term up to December 31, 2025) also works closely with the data assessment and verification staff to resolve inquiries from staff and customers.
Provide AgriStability program information and offer assistance on program issues or options in response to inquiries made through the call center.
Provide a high level of customer service and assist in the resolution of customer complaints.
Answer any inquiries made on a daily basis, either by phone, mail, or e-mail, from various head office departments.
Miscellaneous administrative duties including correspondence, reports, batching, data entry, mail, filing, supply need identification and requisition, etc.
Processing incoming fax and Kofax imaging documents.
Follow-up with customers as required.
Assist with training other users on the call center policies and procedures.
Assist other workflows as required.
Provide suggestions for call center improvements.
Assist the Team Manager, Call Centre with the development and maintenance of the Call Centre user procedure manual
Journal
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