Posted 23 days ago
(CAN) Customer Service Desk Associate
@ Wal-Mart Canada Corp
Candiac, Quebec
Overview
Wal-Mart Canada Corp is hiring a part-time Customer Service Desk Associate at its Candiac, Quebec store. The role handles refunds, returns, customer questions and desk records in a fast-paced retail setting. The posting states a minimum pay rate starting at $18.75 and a flexible schedule that can include evenings, weekends and holidays.
Responsibilities:
- Traiter les remboursements et retours selon les procédures
- Aider la clientèle au comptoir de service
- Tenir à jour les dossiers d'exemption de taxes de vente
- Envoyer les marchandises endommagées au service des réclamations
- Vérifier la numérisation des articles retournés
Requirements summary:
- Être âgé d'au moins 16 ans
- Accepter un horaire variable incluant soirs, fins de semaine et jours fériés
- Capacité à rester debout longtemps et à soulever jusqu'à 20 lb, occasionnellement 50 lb
- Aptitude à gérer un volume de travail élevé dans un environnement rapide
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-15
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 50 lb · computer low |
| Languages | English, French |
| Encouraged to apply | People with disabilities |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Wal-Mart Canada Corp
| Field | Value |
|---|---|
| Open jobs on Jobsy | 4,266 |
Position Summary...
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.What you'll do...
Refunds and Returns
Follows Company procedures when processing refunds and returns and completes all required forms accurately.
Customer Service Desk Support
Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
Sales Tax and Records
Keeps sales tax‑exempt records accurate and up to date by following Company guidelines.
Claims and Merchandise Handling
Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
Scanning and Accuracy
Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.
Flexibility (Availability/Work Schedule)
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.
Potential Challenges in This Role
High Task Volume in a Fast-Paced Environment
- Manages overnight hours effectively and planning accordingly to stay energized and focused.
- Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
- Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
Physical Demands
- Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
- Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.
Why You’ll Enjoy Working Here
Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.
Appreciation for Your Efforts
Your contributions are recognized and valued.
Career Growth Opportunities
Build your skills and advance your career with us.
Meaningful Impact
Take pride in helping customers save money and live better.
By living these values, we create a supportive workplace where associates can thrive—and we deliver on our promise to help customers Save money. Live better.
The minimum rate of pay for this position starts from $18.75.
Le taux horaire minimum pour ce poste débute à 18.75.ㅤ
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or olderPreferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
201 Rue Strasbourg, Candiac, QC J5R 0B4, CanadaAre you currently a Walmart associate?
Please login to your Workday account and use the Find Jobs report to apply for this job.
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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.
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