Care Concierge, Hourly Part Time Day

Joignez-vous à un magasin qui appartient à des pharmaciens-propriétaires afin d’aider à fournir des services dans le domaine de la santé, de la beauté et de la commodité dans votre collectivité et à placer le client au centre de tout ce que vous faites.

Pourquoi ce role est-il important?

SUMMARY:
The Care Concierge plays an integral role in seamlessly integrating the new Pharmacy Care Clinic features into current service offerings and improved pharmacy workflow as well as creating a positive experience for patients accessing pharmacy care clinic services.

The Care Concierge will receive, welcome, and check-in patients to the pharmacy care clinics for their pharmacy services appointments. This role will promote the PC Health app to patients, and coordinate with pharmacists on duty to ensure the pharmacy care clinic runs smoothly

DUTIES AND RESPONSIBILITIES:

Customer Service:

• Create a positive experience for patients accessing clinic services

• Facilitating patient intake by verifying health card details, providing patient registration forms, and creating or verifying patient profiles in the internal system

• Raise awareness of pharmacy care clinic services available to patients and answer their questions

• Set patient expectations as to process and wait times

• Help patients navigate the space and services

• Assist pharmacist and patients with filling out paperwork

• Adhere to all confidentiality and privacy requirements

• Drive uptake of PC Health App with customer and patients

Administration

• Manage patient appointments through the internal booking scheduler and ensuring all appointments are scheduled appropriately

• Check-out patients, including booking of follow up appointments and processing out of pocket payments for pharmacy services, where applicable.

• Maintain accurate patient records in accordance with the College standards (i.e., Accuro EMR, Healthwatch and MedMe)

• Complete start of day / end of day checklists for the Pharmacy Care Clinic

Skills and qualifications:

• Experience working in a retail pharmacy, as a pharmacy assistant or previous experience working in a medical clinic, ideally a family practice clinic

• Outstanding customer service skills and the ability to consistently produce positive interactions with patients

• High professional standards and a strong track record of and commitment to maintaining patient confidentiality

• Excellent interpersonal and communication skills both on the phone and in-person

• Demonstrated problem-solving skills and ability to make informed decisions

• Ability to identify patients who can benefit from pharmacy care clinic services support

• Ability to maintain composure and focus on the patient in challenging situations

• Proven ability to adhere to processes and procedures and strong detailed orientation

• Strong time management and organization skills and the ability to prioritize numerous tasks in a fast-paced environment

• Proficient with Microsoft Outlook and a comfortable learning new systems / software, technologies

• Work cross functionally with pharmacy team members to deliver exceptional customer service through teamwork and collaboration

Pourquoi travailler dans une pharmacie Shoppers Drug Mart?

Il y a un pharmacien-propriétaire affilié dans chaque pharmacie. Vous travaillerez donc avec un propriétaire d’entreprise locale tout en bénéficiant du soutien d’une marque nationale. Vous bénéficierez du Programme d’achat des employés, d’horaires souples et variés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de l’Academie.

Prenez en main votre travail et trouvez d’autres façons de vous occuper de vos patients, de vos collègues, des clients et des membres de la collectivité.

Les pharmaciens-propriétaires du réseau Shoppers Drug Mart considèrent la diversité canadienne comme une occasion de mieux servir leur communauté, et s’efforcent de refléter cette diversité culturelle dans les produits qu’ils vendent, les gens qu’ils embauchent et la culture de leur entreprise. Des accommodements sont possibles à la demande des candidats et des employés handicapés au besoin.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

#FR

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