Caregiver Coordinator

Position: Caregiver Coordinator

Employment Type: Full-time, 18-month term position (maternity leave coverage)

Compensation: Starting at $26.00 per hour

Vacation: Four weeks of paid vacation

Benefits: Extended health benefits

Reports to: Executive Director

Application Deadline: November 2, 2026

Make a Difference in the Lives of Caregivers

Caring for a family member, spouse, friend or loved one can be deeply meaningful, but it can also be isolating, fatiguing, and challenging to navigate without additional support.

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Lake Country Health is seeking a compassionate, organized and community-minded Caregiver Coordinator to lead and strengthen our Family & Friends Caregiver Support Program for a term of 18 months. This role helps unpaid caregivers feel supported, build connections with others who understand their experiences, and access the information, resources and services they need.

Working with caregivers, volunteers, community partners and the Lake Country Health team, the Caregiver Coordinator will coordinate programs and services that support caregiver well-being.

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About Lake Country Health

Lake Country Health is a community-based, non-profit registered charity dedicated to strengthening the health and well-being of our community by connecting people with the support, relationships, and resources they need to thrive.

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Key Responsibilities of the Caregiver Coordinator Role

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1. Caregiver Support and Service Coordination

• Provide one-on-one support to unpaid caregivers.
• Identify caregiver needs, priorities and challenges, and connect individuals with appropriate community resources and services.
• Coordinate and facilitate seven bi-weekly caregiver support groups throughout the Central Okanagan (i.e., Vernon, Lake Country, Kelowna, and West Kelowna) that provide opportunities for peer connection, shared learning and mutual support.
• Coordinate caregiver education, workshops, information sessions and other activities that strengthen caregiver knowledge and confidence.
• Support access to counselling, medical equipment, and other appropriate supports, where available.
• Help caregivers navigate community services and identify opportunities for additional assistance.
• Maintain appropriate, confidential participant records and program documentation.
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2. Program Development and Delivery

• Coordinate the day-to-day delivery of the Family & Friends Caregiver Support Program.
• Identify emerging caregiver needs and opportunities to improve or expand services.
• Coordinate activities that promote caregiver wellness, social connection and respite.
• Develop and maintain caregiver information, educational materials and resource lists.
• Monitor participation, gather feedback and contribute to program evaluation and continuous improvement.

3. Volunteer Coordination

• Recruit, orient, support and recognize Nav-CARE volunteers (Volunteer Navigators) involved in caregiver-related initiatives.
• Help match volunteers with caregivers and their care recipients based on program needs, skills and availability.
• Provide ongoing communication, guidance and support to volunteers.
• Identify training needs and help ensure volunteers are appropriately prepared for their roles, including leading a bi-monthly community of practice for Volunteer Navigators.

4. Community Engagement and Partnerships

• Build and maintain relationships with caregivers, health and social service providers, community organizations and other partners.
• Promote the program through community outreach, events, presentations and communications.
• Strengthen referral pathways between Lake Country Health programs and Interior Health Authority and other external services.
• Identify opportunities for collaboration that improve access to support for caregivers.
• Represent Lake Country Health professionally and positively in the community.

5. Administration, Reporting, and Organizational Collaboration

• Maintain accurate program statistics, participant documentation and outcome measures.
• Contribute to grant applications, funding proposals, funder reports and program updates.
• Assist with program budgets, work plans and reporting requirements.
• Participate in team meetings, sharing program updates, emerging needs, challenges and opportunities for collaboration.
• Identify opportunities for cross-program referrals and coordinated support across Lake Country Health.
• Contribute to organizational planning, events and other initiatives as required.

Qualifications and Experience

The successful candidate will bring a combination of relevant education, experience and personal qualities.

Education and experience

• Education or training in social services, health care, community development, counselling, human services or a related field, or an equivalent combination of education and experience.
• Experience supporting caregivers, older adults, families or individuals experiencing health or social challenges is an asset.
• Experience coordinating community programs, support groups, volunteers or related services.
• Strong interpersonal, communication and relationship-building skills.
• Experience with community resource navigation, referrals and partnership development.
• Strong organizational, administrative and record-keeping skills.
• Ability to use Microsoft 365 (i.e., Outlook, Teams, Excel, Word, Powerpoint) and maintain accurate electronic records.
• Experience with program evaluation, grant reporting or funding applications is an asset.

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Personal Qualities

We are looking for someone who:

• Leads with empathy, respect, patience and compassion.
• Builds trust and meaningful relationships with people from diverse backgrounds and circumstances.
• Is proactive, resourceful and comfortable working both independently and collaboratively.
• Can balance direct support with program coordination, administration and reporting.
• Recognizes caregiver strengths while respecting individual circumstances, boundaries and choices.
• Is committed to confidentiality, professional conduct and person-centred, culturally safe practice.
• Brings initiative, sound judgment and a genuine commitment to community well-being.

Additional Requirements

• A satisfactory criminal record check appropriate to the position.
• A valid driver's licence and access to reliable transportation, if required for community outreach.
• Flexibility to attend occasional community events or meetings outside regular working hours, as needed.

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Why Work With Lake Country Health?

At Lake Country Health, you will be part of a collaborative, community-oriented team that values compassion, initiative, connection and practical action. Your work will support caregivers, strengthen community support networks and improve the well-being of families throughout Lake Country and the Central Okanagan.

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Email your resume and cover letter to Brad Buie, Executive Director, at [email protected].

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Applications will be accepted until Monday, Nov. 2. We thank all applicants for their interest. Only those selected for an interview will be contacted.

Lake Country Health is committed to fostering a respectful, inclusive and welcoming environment for employees, volunteers and the community members we serve.