Case Manager

Why work for CMHA York Region?

We deliver quality mental health and addictions services that promote recovery and health, and end stigma.

Our Values:

• Responsive to the needs of our clients, their families, and our communities
• Respectful in how we meet the needs of our clients and staff in each interaction
• Committed to delivering the highest quality of care, every time
• Innovative in our approach to meeting our clients’ and communities’ needs
• Inclusive in how we work and serve our clients

Team Values:

• We create belonging
• We build better
• We deliver

We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-being of employees and offers:

• Competitive Total Compensation (including salary, benefits, pension)
• HOOPP (Healthcare of Ontario Pension Plan)
• Comprehensive Health Benefits (for full-time positions, 12 months or longer)

Learn more about us by visiting: https://cmha-yr.on.ca/careers/

Salary Range: $56,444 to $68,429 per annum. *Candidate experience will be considered when determining the starting salary.

Position: Permanent, full-time, working 35 hours a week. Occasional evenings and weekends may be required.

Posting Closing Date: November 4, 2026.

Reason for Posting: An existing vacancy.

We are hiring a Case Manager in our Housing First!

As we continue to grow our team, we are looking for a Case Manager. If you are a collaborative, innovative individual who is interested in helping people recover from a mental health barrier, increase their independence, and find housing in York Region and South Simcoe, then this role is for you!

If you can demonstrate: that you are passionate and committed to helping end homelessness for individuals who have not had a home for a long time, you understand the barriers that people have to overcome to help people find and keep a home, and you respect and admire the determination and courage it takes to make positive changes when faced with multiple complex barriers, please apply below!

Location: The successful candidate be required to work out of the Aurora Office located at 15150 Yonge Street, Aurora, Ontario, and will be required to travel extensively within York Region & South Simcoe for client meetings, staff training and meetings.

Job Profile:

The Case Manager works within a Housing First model and collaborates with clients to provide individualized and flexible support to help them find housing, engage and integrate them into the community, helps to facilitate their access to resources and supports to maximize their independence and potential, and promote their recovery. The work with clients is achieved with a focus on Housing stabilization.

Individuals are assisted to identify strengths and needs and develop long term goals, short term objectives to meet these goals, and concrete action steps to achieve the objectives. In addition, the Case Manager participates in individual and systemic advocacy initiatives to improve resource access and availability. The Case Manager may be assigned other duties as required.

In addition to compliance with all organizational policies and procedures, the incumbent is also expected to behave ethically, demonstrate competence in effective communication and team building, demonstrate effectiveness in working in a collaborative environment, and demonstrate confidence in decision-making and in building relationships.

The Case Manager may be assigned to different programs as required based on need (i.e.: Flexible Support, ACTT, Case Management, etc.)

Responsibilities:

• Adheres to the Intensive Case Management Services Standards of the Ontario Ministry of Health and Long-Term Care.
• Maintains a client caseload in accordance with the above standards.
• Is familiar with signs and symptoms of trauma in clients and is able to respond appropriately in making referrals and providing short-term assistance to clients to help them to manage these symptoms.
• Performs comprehensive assessments.
• Initiates referrals to other CMHA programs or external agencies as required.
• Anticipates, understands, and responds to the needs of internal and external clients within organizational parameters in order to meet or exceed their expectations.
• Establishes a collaborative partnership with clients that involves non-judgmental listening and client-directed goal setting that fosters independence, self-determination, competence and hope, by employing empowerment/Recovery principles and practices.
• Uses effective listening skills to address the clients’ issues and needs.
• Informs clients of confidentiality requirements and limitations of confidentiality.

Requirements:

• Degree with four years’ experience or Diploma with six years’ experience in a community based mental health organization; experience in homelessness sector is preferred.
• Current registration with OCSWSSW or a regulatory body under the Regulated Health Professions Act. Cannot be in the qualifying stages.
• A second language (French, Cantonese, Farsi, Italian, Korean, Mandarin, Punjabi, Russian, Tamil, Urdu) reflecting the local community is an asset.
• Knowledge of the Ontario Mental Health Act, Residency Tenant Act, mental health reform principles, the Substitute Decisions Act, the Health Care Consent Act and PHIPA requirements.
• Ability to apply Recovery principles and empowerment-oriented philosophies and practices in work with consumers.
• Extensive knowledge of supports and services in York Region and South Simcoe, including formal and informal resources.
• Knowledge of systemic issues such as poverty, unemployment, stigma, medications and the isolation felt by individuals with serious mental health issues and their families.
• Ability to observe boundaries, engage in appropriate emotional regulation, refrain from dual relationships with consumers, maintain confidentiality, and engage in reasonable self-care strategies designed to reduce stress by balancing work/life responsibilities.
• Excellent oral and written communication skills
• Ability to demonstrate computer skills, specifically Microsoft Office and Outlook
• A valid Canadian Full G driver’s license, a minimum $1,000,000 third party liability insurance
• A satisfactory and current Vulnerable Sector Screening (Police Check).

The statements above are intended to describe the general nature and level of work being performed by an individual assigned to the job. This information is not constructed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job.

This position reports to and is supervised by the Manager, People and Teams.

Working Conditions: Office work, community settings, meetings in clients’ home and travel with clients.

Disclaimer: In keeping with mental health reform, best practices, funding, and direction, this position may later require knowledge, skills, abilities, and working conditions not noted here.

To request this posting in an alternate format or to request an accommodation in the application process, email [email protected].

Application Procedure: If you are interested in this opportunity, please visit https://cmha-yr.on.ca/careers/ and search for Case Manager - Housing First, click on the “Apply Now” button, and proceed to upload your cover letter and resume.

Complete the application form and submit the following:

• Cover letter with 300 words or less which tells us why you want the role and why you should be considered for this position. (PDF or Word document)
• Resume (PDF or Word document) (applications received without a Resume attached will not be considered).

CMHA-YRSS is dedicated to promoting employment equity and dismantling obstacles to employment for marginalized communities. CMHA-YRSS supports the journey to mental wellness, and we welcome applicants with lived experience of mental illness. In acknowledgment of the systemic underrepresentation faced by Black, Indigenous, racialized peoples, and those living with disabilities, this opportunity has been developed based on the special program provisions of the Ontario Human Rights Code. We therefore extend invitations for applications from the following groups:

• Racialized Persons
• Indigenous Persons
• Persons living with Disabilities

While we thank all candidates for their interest, only those selected for an interview will be contacted.