Case Manager - Veterans

CMHA Kelowna & District is hiring a full-time Case Manager. This position offers 37.5 hours a week with a typical work week of Monday – Friday, 8:00am – 4:00pm.

WHO IS A CASE MANAGER?

The Case Manager (CM) in the Veterans Program supports veterans (former members of the Canadian Armed Forces (CAF), including Rangers and reservists, or former members of the RCMP who are experiencing homelessness or at imminent risk of homelessness. This includes addressing their individual needs and goals through coordinated, person-centered case management. The CM works collaboratively with veterans to promote housing stability, health and well-being, mental health and substance use recovery, financial stability, access to benefits and services, life skills and community connection. The CM provides individualized support, advocacy, system navigation, referrals, and ongoing follow-up based on each veteran’s circumstances, strengths, and goals.

WHAT DOES A CASE MANAGER DO?

• Provides intensive Case Management services and support to a small caseload of clients (7-10 maximum) that are experiencing, or at significant risk of, being unhoused
• Collaborates with participants in creating individualized support plans of care unique to each person and reviewed and/or modified regularly
• Provides case management, outreach, advocacy and access to information and other services
• Provides services that address the unique needs of clients, such as developing life skills, navigating systems and services, integrating mental health and addictions supports
• Provides services in the client’s home and in the community, transporting clients to appointments and other resources
• Moves clients in and out of their homes including packing, carrying, and movg client belongings
• Meets regularly with the Coordinator and team to review caseloads and troubleshoot client concerns
• Facilitates connections and referrals to other community services, including medical facilities, mental health services, social assistance programs, and substance use services
• Collaborates with partner organizations and coordinates services to provide seamless experience for service users
• Provides an ethical, efficient and therapeutic approach to dealing with crisis intervention in a timely manner
• Collaborates with emergency response teams, law enforcement, and medical personnel when necessary
• Maintains written and computerized records, including case notes, data/statistical information, and other relevant documentation using databases
• Works within the program budget, monitors expenditures, and assists with financial reports
• Provides information for reporting on grants and funding to the Coordinator as needed
• Performs other related duties as assigned

YOUR STRENGTHS & EXPERIENCE:

• Diploma in Social Services or related field
• Experience working with people with serious mental illness and/or addictions and those that have experienced homelessness required
• 1-2 years of relevant experience
• Reliable vehicle and ability to transport participants and travel between facilities and other locations daily
• Valid Class 5 BC Driver’s License
• Ability to provide a Driver’s Abstract & ICBC Claims & Insurance History Record
• Ability to obtain Rate Class 007 Business Insurance
• Criminal Record Check clearance in the Vulnerable Sector
• Certificates in First Aid, CPR, and Naloxone considered an asset
• Ability to engage respectfully and develop rapport with individuals, with multiple barriers, through a harm reduction lens
• Communication skills to effectively support clients
• Ability to work in cooperation with team members and independently
• Understanding of and commitment to working with people experiencing mental health concerns and substance use
• An understanding of the unique needs and circumstances of veterans that are experiencing or at risk of homelessness
• Knowledge of current best practices and approaches in preventing and ending homelessness
• Knowledge of health and social service systems
• Ability to complete tasks in a timely and efficient manner, utilizing good organizational skills
• Ability to manage multiple cases efficiently and effectively
• Ability to maintain consistent professional boundaries, exercising mature judgment and understanding of safety concerns
• Understanding of Harm Reduction theory and demonstrated ability to implement harm reduction strategies
• Understanding of Intentional Outreach, Housing First, Rapid Re-Housing, and Shelter Diversion principles
• Understanding of working with a Trauma Informed lens
• Familiar with or ability to learn Homeless Individuals and Families Information System (HIFIS)
• Proficient understanding of Microsoft Outlook, Word and Excel
• Strong attention to detail
• Critical thinking, problem-solving, and decision-making skills
• Conflict resolution and crisis intervention skills
• Ability to be regularly exposed to individuals who are struggling with and/or recovering from trauma, drug/alcohol use, homelessness, mental health challenges and/or mental illness
• Ability to be regularly exposed to and in direct contact with dust, dirt, germs and human bio-products

WHO IS CMHA KELOWNA & DISTRICT?

At CMHA Kelowna & District, we are dedicated to Mental Health in our community. No matter how old or how young, we provide support for families and individuals through programs that promote positive mental health and support recovery, while championing the elimination of barriers that can prevent people from thriving. We are a dynamic, innovative and visionary organization. We are looking for someone who shares our vision of a mentally healthy Kelowna and are passionate about making a difference in our community by bringing their particular expertise to our organization. To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA & DISTRICT OFFERS YOU:

• A competitive hourly wage of $26.57
• Dental, Health & EAP Benefits
• Wellness Spending Account
• RRSP matching program
• Vacation & Personal Health Days
• A workplace culture that fosters learning, transparency, trust and teamwork

As an employer, CMHA Kelowna & District strives to create a workplace that respects and values all individuals, minimizes bias, and promotes the equity, diversity, and inclusion of different perspectives and ideas. At CMHA Kelowna & District that means welcoming diversity in mental health, race, ethnicity, and culture. It also means diverse abilities, age, religion, sexual orientation, socio-economic status, gender identities, education, marital status, language, and physical self-expression. These values are embedded in the work CMHA Kelowna & District does every day.

We appreciate and thank all applicants for their interest, however only short-listed candidates and those legally eligible to work in Canada will be contacted.