Catastrophe Claims Representative I

Job ID: 10496

Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work.

Working Business Language: English.

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $52,000 - $62,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company:

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.

Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

The Catastrophe Claims Representative I, contributes to Wawanesa’s goal of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of small to moderate complexity property claims resulting from catastrophes, Natural Disasters, and weather events. This role is responsible for applying and explaining policy coverages and documenting claim files while maintaining an exceptional customer experience throughout the life of a claim. The role is accountable for providing timely service and prompt management of your claims pending from initial report to conclusion.

Job Responsibilities

• Provide direction and support to our policy holders through the life of the claim, by providing exceptional customer service delivered with empathy.
• Interpret policy wordings, determine policy coverage.
• Establishing timely and accurate loss and expense reserves.
• Conducting a comprehensive investigation on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to refer claims to appropriate internal teams/stakeholders.
• Adhering to policies, procedures and Standard of Work documentation.
• Coordinating and managing services with vendors and service providers. Evaluating and reconciling relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses.
• Communicating with policy holders in a timely and proactive manner, by means of voice to voice, written and digital correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
• Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while delivering an exceptional customer experience.
• Demonstrating the skills to review repair estimates, while developing the skills to create narrative scopes and generating entry level estimates using an estimating software system.
• Working in partnership with other claims staff in both an individual and team-oriented capacity.
• Maintaining detailed and accurate records based on company standards and policies within the claims system.
• Maintaining an effective and current diary system and document claim file activities in accordance with established procedures.

Qualifications

• Willingness to work toward Chartered Insurance Professional (CIP) designation which would include supporting adjuster licensing requirements (where required).
• College/University degree is preferred or equivalent experience.
• Exceptional customer service skills demonstrating empathy and concern for our customers.
• Strong teamwork skills with the ability to collaborate with others.
• Ability to interpret and quantify property damage estimates.
• Ability to travel across Canada on short notice.
• Ability to work overtime hours as required and approved.
• Excellent communication skills, both written and oral.
• Excellent investigative and analytical skills.
• Highly proficient in time management and organizational skills with the ability to prioritize work in a fast paced, high pressure work environment.
• Detail oriented with a critical degree of accuracy regarding data entry.
• Excellent negotiation skills.
• Experience utilizing computer technology such as Microsoft Office, email, Web-enabled applications and database software required.
• Ability to manage a high claim inventory and high new claim intake, which may include the need to work extra time on weeknights and weekends. Availability during peak catastrophe season is required.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong problem solving and critical thinking skills. Ability to draw valid conclusions and effectively communicate them.

#LI-hybrid #LI-JN1

Diversity Equity, Inclusion & Belonging

At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [email protected].

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.