Posted 3 months ago
City Lead
@ Vancouver Toonie Tours Ltd
Vancouver, British Columbia
Overview
Vancouver Toonie Tours Ltd is hiring a full-time City Lead and Senior Guide to run its Vancouver operations and support the Victoria team. The role covers leading tours of up to 20 guests, keeping departures on time and tightly run, coaching new guides, and documenting playbooks. Work is in person, with pay based on performance-based earning potential and tips from free walking tours.
Responsibilities:
- Lead tours of up to 20 guests with storytelling and safety
- Coordinate day-of issues and keep departures on time
- Maintain guide schedules and communication with HQ and city contacts
- Train and shadow new guides, enforce standards
- Document processes as checklists, templates and SOPs
Requirements summary:
- Strong storytelling and public speaking skills
- Comfort leading large groups outdoors
- Customer service orientation
- Working knowledge of scheduling and Google Workspace tools
- Fluent English
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-08-11
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Outdoors, Client sites |
| Position | On the move |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Perks mentioned | Flexible hours, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Vancouver Toonie Tours Ltd
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Explore with Good Company. Allow us to welcome & connect you to Canada through unforgettable tours & experiences.
Full company description
Toonie Tours is Canada's largest Free Walking Tour network. We welcome & connect travellers to Canada through high-quality tours & experiences with passionate & personable freelance guides. Founded in 2018 by three Canadian patriots, Toonie Tours is best known for its Free Walking Tours that provide a lay of the land, an introduction to the city, local recommendations, and travel tips from the unique perspective of your expert local guide. In addition to our Free Walking Tours, we offer a variety of premium tours, including Street Art, Craft Beer, Coffee, Scooters & Bike Tours, and VIP tourist attraction admission tickets. Come & Explore with Good Company!
- LinkedIn followers
- 368
- People associated on LinkedIn
- 30
- Reported office locations
- Calgary, Alberta, CA
- Vancouver, British Columbia, CA
- Victoria , British Columbia , CA
- Toronto, Ontario, CA
- Banff, Alberta, CA
- Ottawa, Ontario, CA
- Montreal, Quebec, CA
- Quebec City, Quebec, CA
- Edmonton, Alberta, CA
- Business categories
- Education
- Event Management
- Local Business
- Tour Operator
- Tourism
- Transportation
- Travel Agency
- Other recorded names
- Vancouver Toonie Tours Ltd
- Toonie Tours
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Toonie Tours is Canada's largest Free Walking Tour network. We welcome & connect travellers to Canada through high-quality tours & experiences with passionate & personable freelance guides. Founded in 2018 by three Canadian patriots, Toonie Tours is best known for its Free Walking Tours that provide a lay of the land, an introduction to the city, local recommendations, and travel tips from the unique perspective of…
| Field | Value |
|---|---|
| Industry | Travel Arrangements |
| Company size | 51-200 employees |
| Headquarters | Calgary, Alberta |
| Organization type | Privately Held |
| Year founded | 2018 |
| Open jobs on Jobsy | 18 |
| View page |
Job title:City Lead and Senior Guide
Company:Vancouver Toonie Tours Ltd.
Type:Full-time
Start:ASAP (training + ramp before peak)
The Opportunity
Lead one of Toonie Tours' flagship cities! Vancouver has been part of our journey from the beginning, and we're looking for an entrepreneurial leader to take ownership of the market. You'll oversee our Vancouver operations while also supporting our Victoria team, helping deliver exceptional guest experiences and building high-performing teams across both cities.
You will be the City Lead and Senior Guide- the person responsible for tour quality, day-of execution, and keeping the local operation tight.
You’re a great storyteller! You’re interested in sharing compelling stories about the history of your city, the architecture and the local flavour. You thrive on engaging with tourists and helping them make their stay a positive one. You are comfortable leading groups of up to 20 people at a time, and also comfortable letting guests know that we both make our living by requesting gratuities on our Free Walking Tours. Tours are not scripted - we have a specific route to follow and lot’s of content and you bring it to life!
This is not a “just guide tours” role. You’re building the local standard.
Your Mission
Deliver great tours, run reliable departures, and keep the location operating smoothly so guests feel taken care of and the business performs.
You will lead by example, coordinate issues quickly, and make sure the operation doesn’t rely on heroics.
What You’ll Own - Tour Excellence (Senior Guide)
- Lead tours at a high standard (storytelling, guest connection, pacing, safety)
- Drive reviews and repeat intent through memorable experiences
- Support training and shadowing of new guides
- Ensure tours are staffed and run on time
- Coordinate day-of issues (late guests, meeting point confusion, guide substitutions)
- Maintain guide schedules and communication flow with HQ CX Desk and City contacts
- Enforce tour standards and training compliance
We Build Playbooks Together
At Toonie Tours, everyone contributes to playbooks and training. Part of this role is documenting what works and turning it into checklists, templates, scripts, and SOPs—so the business improves every week, not just gets busier.
Tools You’ll Use
- FareHarbor (schedule/guest lists)
- Google Workspace (basic docs/checklists)
- Internal chat (Google Chat)
- ADP
- Guide schedule tools and contact lists
Your Scorecard (How We Measure Success)
Tour Execution
- Tours delivered as scheduled (coverage and reliability)
- On-time starts %
- Standards compliance (spot checks / coaching acceptance)
- Reviews volume + rating contribution
Job Types: Full-time
Benefits:
- Flexible scheduling that fits your lifestyle.
- Performance-based earning potential.
- Meet people from around the world.
- Develop public speaking and customer service skills.
- Share your passion for Victoria and your local community.
- Fun, engaging, and rewarding work environment.
- Be part of a growing Canadian tourism company.
- Enjoy team events, discounts, and other company perks.
Language:
- English (required)
Work Location: In person
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